Senior Project Manager, Operational Excellence

BITCO Corporation is seeking a strategic, results-driven Senior Project Manager, Operational Excellence, to join our corporate office in Davenport, Iowa. As a respected specialty insurer with 11 branch offices across 10 states, BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with regular business travel to BITCO offices and offsite locations to ensure alignment and the successful execution of enterprise-wide initiatives.At BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.Join the BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, BITCO offers the platform and challenge you have been looking for.Position SummaryThe Senior Project Manager, Operational Excellence is a high-impact, execution-focused role responsible for leading cross-functional initiatives that elevate operational performance across the organization. Reporting to the VP, Operational Excellence, this position is instrumental in shaping a culture of innovation and continuous improvement—bringing ideas to life through scalable process enhancements, streamlined workflows, and the successful adoption of technology solutions.In this role, you will turn strategy into action, identifying opportunities to improve efficiency, redesigning processes for greater effectiveness, and partnering with teams to deliver meaningful, measurable results. You’ll play a hands-on role in driving change, influencing stakeholders, and embedding best practices that enhance how work gets done.Leveraging Lean Six Sigma methodologies, the Senior Project Manager, Operational Excellence will lead initiatives that improve quality, reduce complexity, and optimize performance across commercial insurance operations, making a tangible impact on both the employee and customer experience.Primary ResponsibilitiesExecutes cross-functional initiatives across all areas of the company, with specific emphasis on the key business functions of Underwriting, Claims, Risk Control, Premium Audit, IT, and Billing. Develops detailed project plans, tracks progress, manages timelines, and ensures initiatives are delivered on time and aligned with defined business objectives.Conducts in-depth analysis of existing workflows to identify inefficiencies, bottlenecks, and manual processes. Implements practical, scalable solutions that improve operational efficiency, accuracy, and consistency.Identifies, recommends, and helps implement new procedures, technologies, workflows, and systems to improve and streamline organizational processes and use of resources and materials.Partners with IT and business teams to ensure new tools, automation, and workflows are effectively integrated into day-to-day operations.Works closely with functional teams to translate strategic priorities into clear, executable actions. Supports coordination across departments to ensure consistent execution. Designs and facilitates high-energy design-thinking workshops to solve friction points and create efficiencies.Partners to build and maintain dashboards and reporting tools to monitor key performance indicators. Ensures data is accurate, actionable, and supports ongoing operational decision-making.Builds and maintains knowledge of industry trends, regulatory changes, and emerging technologies, and applies relevant insights to improve processes and operational efficiency.Supports the execution of operational excellence roadmap by prioritizing initiatives, tracking deliverables, and ensuring consistent follow-through on improvement efforts.In conjunction with department leadership, drives change management efforts to ensure sustainable adoption of new processes and tools.Provides guidance and practical support to team members involved in process improvement initiatives. Shares tools, templates, and best practices to enable consistent execution.Other duties as assigned.QualificationsBachelor’s degree in job-related field required; MBA or other professional designations (CPCU, PMP, etc.) highly regarded7+ years of experience in operational excellence, process improvement, or cross-functional project execution required, experience in the commercial insurance industry preferredExperience with Six Sigma methodologies; certification strongly preferred, or commitment to attaining oneExperience with analyzing operational data, identifying root causes, and translating findings into clear, actionable improvementsProven ability to translate high-level corporate objectives into actionable departmental tactics while effectively prioritizing competing operational needs to align with an organization’s growth roadmap and financial goals requiredAbility to effectively partner with internal stakeholders to drive organizational changeStrong communication and presentation abilities to articulate complex strategies and concepts to both internal and external audiencesProven ability to exercise sound business judgment and decision-making skillsProficient with Microsoft Office Suite or related software; experience working with insurance systems and BI tools preferredSalary Range: $100,000-$150,000, commensurate with experience.BenefitsCompetitive salary paired with a comprehensive benefits packageGenerous paid time off, plus 12 paid holidays annuallyComprehensive health coverage, including medical, dental, and vision plansAdditional protection through accident, critical illness, and hospital indemnity insuranceCompany-paid life insurance equal to 2× annual salaryCompany-paid short-term and long-term disability coverage401(k) Savings and Profit Sharing Plan through Old RepublicOngoing education, training, and professional development opportunitiesSupport for industry certifications and insurance designations, including financial assistanceFlexible scheduling with a two-hour window for start and end times within a 7.5-hour workdayOpportunities to give back through corporate philanthropy and community service initiativesOptional benefits including travel, commuter, and pet insuranceEmployee wellness support through a dedicated fitness program