Technical Support Engineer

Tier 2 Support Engineer (AI Operations Acceleration Track)Location: Stamford, Connecticut (Onsite)About NetsuritNetsurit is a global Managed Services Provider helping organizations grow, innovate, and secure their businesses through technology.Role OverviewThis is not a traditional Tier 2 role. This role is designed for IT support professionals who want to accelerate their careers into AI-driven operations.Core Tier 2 ResponsibilitiesHandle escalated support ticketsTroubleshoot servers, networking, and security issuesSupport deployments, upgrades, and migrationsMaintain documentation and processesDeliver an exceptional customer experienceAI Operations Acceleration TrackWork with 50+ LLMs: Gemini, ChatGPTBuild AI workflows and automationDevelop internal tools and agentsUse AI to solve real support challengesParticipate in weekly training sessions with AI leadersReceive direct exposure to Netsurit's Innovate AI leadership team.What We're Looking For3–5 years IT support experienceTier 2 or escalation experienceStrong knowledge of troubleshooting methodologiesOrganized and detail-orientedCustomer-obsessedCurious and self-drivenNot afraid of hard workInterested in AI and emerging technologiesNot the Right FitYou are only looking for the highest salaryYou are not interested in AIYou are not willing to grow and stretchGrowth OpportunitiesBecome an AI Operations EngineerBe part of a high-performance global teamGain exposure to cutting-edge AI toolsBuild future-proof skillsWork in a fast-growing, innovative environmentTell UsYour experienceYour interest in AIWhy you want to join this journeyThe future of IT support is being rewritten. This is your opportunity to be part of it.J-18808-Ljbffr