Massage Therapist, LMT (PT/OC, Year-Round)

Massage Therapist, LMT (PT/OC, Year-Round)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.Job SummaryThe Massage Therapist is responsible for delivering exceptional massage and spa treatments with the highest level of professionalism, personalized care, and hospitality. This role actively upholds the company's vision, mission, and values while enhancing the guest experience. You will provide expert therapeutic bodywork for guests, VIPs, and media representatives, demonstrating proficiency in various techniques, including relaxation, recovery, and energizing therapies. All treatments will adhere to hotel brand standards, ensuring superior client care, cleanliness, and personal grooming. A deep understanding of products and service protocols will allow you to customize wellness solutions tailored to individual guest needs. In addition to treatment delivery, you will drive revenue growth by promoting retail sales, upselling, and cross-selling spa services. You will also support the Head or Principal Therapist in maintaining compliance with operational procedures, codes of conduct, and service excellence standards.Key Duties and ResponsibilitiesAchieve retail sales targets set by the DirectorProvide aftercare recommendations that align with client concerns and prepare products for purchase at receptionEncourage repeat visits by recommending ongoing treatment programs and cross-selling spa servicesMaintain in-depth knowledge of all treatments, packages, and promotionsAssist the Head/Principal Therapist in providing motivation and trainingPerform treatments for VIPs and journalists at the highest standard, representing the spa and hotel as an ambassadorSupport the Head/Principal Therapist with scheduling, stock control, inventory, and ordersMaintain cleanliness, sterilization, and hygiene of all equipment, products, and linens, following protocols and LSOPsLead by example in professionalism and service standardsMotivate therapists and report on team dynamics and moraleContinuously enhance the guest experience with personalized, five-star service touchesRecord all training sessions and manage attendance trackingStay informed about daily bookings and schedule changes, updating as neededPerform treatments with exceptional quality, following protocols while tailoring to client needsRegularly update personal knowledge of products and treatment brand standardsConduct in-depth consultations with clients to identify medical history and concernsMaintain strict confidentiality in all guest interactionsEnsure treatment rooms are fully stocked, clean, and organizedFollow proper opening and closing procedures, reporting any maintenance issues promptlyProvide a warm, professional welcome to guests and maintain outstanding serviceRecord guest preferences and communicate relevant details to colleaguesReport guest complaints to the Duty Manager for timely resolutionMaintain high standards of hygiene, safety, and professionalism in all treatmentsTake responsibility for the upkeep of equipment, products, and cleanliness in treatment areasAttend training on health, safety, and hygiene regulationsEnsure the safety of guests and colleagues by adhering to all safety protocolsAssist spa attendants and receptionists as needed to uphold spa cleanliness and service standardsMaintain a professional appearance and be punctual at all timesSupport all spa departments, including covering reception and spa attendant duties when requiredFollow training guidelines set by the Head/Principal Therapist and attend necessary courses by Kerzner International. Demonstrate eagerness to learn and adapt to an evolving environmentBe flexible with scheduling and participate in guest engagement activities during slower periods, such as complimentary teaser foot massages at pool, hand treatments, and toursPerform additional duties as required by managementSkills, Experience & Educational RequirementsProficient in both written and spoken English; fluency in additional languages is highly advantageous. Successfully completed 500 hours of massage training at a state-approved institution, holding a valid state-issued license or a transferred equivalent. Possess a minimum of three years of professional experience in the massage therapy field. Comprehensive knowledge of human anatomy and physiology. Expertise in utilizing a wide range of massage tools and equipment. Proficient in a wide range of massage techniques, including relaxation, deep tissue (up to 5 hours consecutively), sports massage, hot/Himalayan stone massage, prenatal, reflexology, neuromuscular therapy, craniosacral therapy, myofascial release, Thai massage, aromatherapy, couples massage, cupping, body scrubs, and body wraps. Proven experience in luxury, five-star resorts or spas for at least two years. Extensive understanding of massage therapies and diverse face and body treatments. Exceptional communication and interpersonal abilities. Detail-oriented with a strong emphasis on maintaining cleanliness and hygiene. Positive and proactive approach with a dedication to delivering outstanding guest experiences. Skilled in resolving guest concerns professionally and effectively. Strong leadership capabilities, including experience in training and mentoring fellow therapists. Must demonstrate adaptability to operational needs and flexibility with business demands as we build a strong foundation. Proficient in using standard office equipment. Flexible availability to work evenings, weekends, and holidays as needed.BenefitsMedical insurance - 80% of premium paid by employer Health Savings Account with $50 employer contribution per pay period Dental, vision & life insurance - 100% of premium paid by employer 5 weeks of PTO (Paid Time Off) 8 paid holidays Uniform provided & complimentary laundering Complimentary transportation to/from resort Complimentary meal per shift Subsidized housing based on availability Discounts at F&B outlets on property 14 nights per year at $100/night* at Kerzner Properties worldwide Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membershipPhysical RequirementsThe ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods Frequent bending, twisting, stooping, reaching, and pulling Lifting and carrying of loads weighing up to 50 pounds Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.