HRSD Business Analyst: ServiceNow

ServiceNow: Solution Architect the HR experienceYou’re not just a Business Analyst. You’re the functional brain behind our ServiceNow HRSD ecosystem—the person who turns messy HR processes into clean, automated, scalable systems.You’ll own the HR Service Delivery platform like it’s your product—because it is. From roadmap to release, from intake to impact, you’ll shape how thousands of employees interact with HR every single day.Secondary mission: keep SAP SuccessFactors humming and aligned while driving broader HR digital transformation.What You’ll OwnServiceNow HRSD (Your Arena)Configure and evolve HRSD modules:Case & Knowledge ManagementEmployee Center / PortalLifecycle EventsHR ServicesDocument ManagementOwn the HRSD roadmap—prioritize, plan, deliverTranslate business chaos into structured user stories, requirements, and acceptance criteriaHunt down system issues, perform root cause analysis, and drive resolutionLead UAT, regression testing, and data validation like a proAutomate workflows and eliminate manual nonsense wherever it hidesEnforce governance, security, and data integrity standardsHR Process + SuccessFactors (Your Second Gear)Partner with HR Ops, COEs, and leadership to decode real business needsMap processes, find gaps, and redesign them for scaleRecommend improvements that actually improve employee experience—not just slides about itSupport SAP SuccessFactors with config, testing, and troubleshootingHelp drive end-to-end HR digital transformation across the employee lifecycleWhat You Bring3+ years deep in ServiceNow HRSD (hands-on, not theoretical)Proven ability to write user stories, requirements, and test scripts that engineers don’t hateStrong troubleshooting instincts—you don’t guess, you diagnoseWorking knowledge of HR processes and how to optimize themAbility to translate tech speak ↔ HR reality without losing either sideBonus Points (Nice to Have)ServiceNow Certified System Administrator (CSA)HRSD certification (Fundamentals or Implementation Specialist)Experience with SAP SuccessFactorsExposure to global HR environments or complex enterprise ecosystemsElite-level attention to detail and the ability to juggle priorities without dropping anythingWhy This Role MattersThis isn’t maintenance work. This is transformation.You’ll sit at the intersection of HR, technology, and strategy—designing systems that directly impact how people get hired, onboarded, supported, and retained.If you like fixing broken processes, building smarter systems, and quietly becoming the most valuable person in the room… you’ll thrive here.