Patient Services Specialist

Patient RegistrarThe Patient Registrar will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.Essential Duties & Responsibilities Greet all patients as they arrive in a friendly, courteous, and professional manner Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service Document in the computer system all necessary demographic, insurance, and financial information Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts Responsible for photocopying records and documents for billing purposes Perform clerical duties, including mail delivery, faxing, copying, and scanning Responsible for answering, screening, and directing incoming phone calls Collect co-payments or other applicable financial payments Facilitate daily deposits and perform cash reconciliations Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information Document patient volumes for the previous day Maintain and compile reports and informational packets for distribution Perform any job related to the registration process Perform other duties as assignedSafety/Infection Control Demonstrate knowledge of and adhere to regulations and Total Point policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsPerformance Improvement Customer Service Participate in performance improvement activities as necessary Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations. Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect Utilize effective communication methods and skills Explain all procedures, treatments, and care while remaining aware of language barriers Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefsEmergency Center Policy Ensure personal appearance is business casual and professional at all times Responsible for wearing Emergency Center identification at all times Attend all Emergency Center required meetings and in-service education Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments Compliance with attendance standards Demonstrate flexibility when changes in assignments are necessaryEDUCATION & EXPERIENCE High school diploma or equivalent 1-3 years office experience in a health care setting preferred Previous customer service experience preferred Must be able to effectively communicate with customers both in person, and over the telephone Must have understanding of basic medical terminologyLANGUAGE/MATH/REASONING ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsCOMPUTER SKILLS Basic computer skillsCompetenciesProfessional Maturity: The ability to separate emotional feelings from the real issues at handResponsibility: The ability to accept choices you have made and the results they have led toCommunication: The ability to write and speak effectively; actively listens to others, and give feedbackFlexibility: Demonstrate responsiveness and adaptability following change initiativesIntelligence: Understand information and apply new knowledgeEnergetic: Exhibits high levels of energy and enthusiasmOrganized: Efficient in structuring tasks to be accomplishedComputer Savvy: The ability to use technology efficiently and effectivelyCustomer Service: The ability to enhance customer satisfactionJob Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organizationIntegrity and Respect: Demonstrates upmost level of integrityInterpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situationCollaboration and Partnership: Encourages participation from team membersManages Change: Demonstrates flexibility with changing environmentsProblem Solving: Resolve issues in a timely mannerAttention to Detail: Follows procedures to ensure entry of dataOrganization: Uses time efficiently by prioritizing and planning work activitiesJudgment: Ability to make independent decisionsTeamwork: Works with others to accomplish objectives and shows support for decisionsQuality: Sets high standards to ensure quality in work performedAccountability: Takes responsibility for adhering to all company policies, procures, and performance expectationsPhysical Demands The physical demands for this position include: adequate vision, hearing, and repetitive motion Light physical activity performing non-strenuous daily activities of an administrative nature Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner Bending legs downward and forward by bending leg and spineWork EnvironmentWell-lit, heated and/or air-conditioned indoor office setting with adequate ventilation