Seasonal Remote Customer Support Agent

We are hiring Seasonal Remote Customer Support Agents to support a high-volume US customer support operation during one of the busiest periods of the year.This is a fast-paced seasonal role supporting customers by phone, email, and chat for a regulated online horse racing wagering platform.This is not a sales role and does not involve giving betting advice or recommending wagers. Instead, you will help customers understand how to use the platform, troubleshoot common issues, and ensure their accounts and wagers are functioning correctly.This is a short-term assignment running from April 20 through May 3.Training begins immediately, and hiring decisions will be made quickly.Important Eligibility NoticeDue to legal restrictions, we cannot consider candidates currently located in the following states:AlaskaGeorgiaHawaiiNevadaNew JerseyNorth CarolinaSouth CarolinaUtahAssignment DetailsFully remote (US-based candidates only)Seasonal assignment runs from April 20 through May 3Limited flexibility for time off during the assignmentCandidates must be available for weekends and major racing eventsTraining is required before moving into productionCandidates must complete all hiring steps to be consideredFinal offers are contingent upon successful completion of a background checkPay & Hiring ProcessPay rate: $13 per hourFast hiring process with priority given to candidates who complete all steps quicklyRequired Hiring StepsComplete the prescreen questionnaireComplete and pass a background checkComplete the one-way video interviewFinal decision and contractWhat You'll Be DoingAssist customers with account registration, identity verification, password resets, and login issuesHelp customers navigate the website and mobile wagering appSupport customers with deposits, withdrawals, account funding questions, and general account functionalityAnswer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting adviceTroubleshoot common technical issues involving the website, mobile app, or account accessRespond to customer questions through phone, email, and chat while managing multiple systems at onceAccurately document customer interactions and outcomes in internal systemsEscalate technical, account, or payment-related issues when appropriateRemain active and available throughout assigned shifts, especially during major racing events and other peak periodsMaintain professionalism, urgency, and accuracy while handling high customer volumesFollow established procedures and remain engaged throughout live operationsRequirementsWhat We're Looking ForPrevious customer service, contact center, or support experience preferredExperience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plusComfortable working in a fast-paced, high-volume support environmentStrong written and verbal English communication skillsComfortable using multiple systems, browser tabs, and tools at the same timeAble to quickly learn a new platform, mobile app, and internal support systemsStrong data entry and documentation accuracyDependable with excellent attendance and schedule commitmentComfortable supporting customers on a regulated online wagering platformAble to stay calm, focused, and professional during major racing events and other busy periodsReliable internet connection and a quiet work-from-home environmentPrevious remote work experienceTechnical RequirementsCandidates must use their own personal equipment and internet connection for this role. Equipment is not provided.Candidates Must HavePersonal Windows 11 computerDual monitors and webcamMinimum 12 GB RAMWired or high-speed internet connectionAccess to Microsoft TeamsQuiet, dedicated workspace suitable for phone supportIf you are dependable, comfortable in a fast-paced support environment, and available for the full assignment period, we encourage you to apply.