Medical Equipment Technician

Medical Equipment Technician / Customer Service Representative (CSR) 📍 LocationIndianapolis, IN AND Columbus, IN (local travel required) Overview We are seeking a dependable and customer-focused Medical Equipment Technician to support patients using sleep PAP and other durable medical equipment (DME). This role combines hands-on equipment delivery, patient education, and strong customer service to ensure patients receive safe, effective care in their home. Key Responsibilities Provide excellent customer service to patients using sleep PAP and other DME equipmentDeliver, set up, and maintain medical equipment in patient homes, including oxygen systemsEducate customers on the proper use, care, and maintenance of respiratory and HME equipmentTroubleshoot and resolve equipment issues, including urgent/emergency situationsComplete accurate patient visit documentation and reports following setup and follow-upsMaintain inventory and ensure all equipment deliveries meet service goals and timelinesProcess orders accurately and in a timely mannerPromote company products and services to referral sources within the communityPerform routine preventative maintenance and minor equipment repairsConduct patient assessments and re-assessments as neededEnsure complete and accurate documentation for reimbursement purposesParticipate in quality improvement initiatives and compliance programsAdhere to all company policies, safety protocols, and regulatory requirementsMaintain strict patient confidentiality in accordance with HIPAA regulationsSafely operate and maintain a company vehicleParticipate in on-call rotation as requiredTravel throughout the service area to support patient needs Qualifications & Experience High School Diploma or equivalent1+ year of experience working with DME and customer service preferred2–3 years of face-to-face customer service experience strongly preferredExperience in healthcare, delivery services with a sales component, or military training is a plusValid, unrestricted driver’s licenseStrong communication skills with an emphasis on empathy, professionalism, and respectAbility to work independently and manage a territory effectivelyBasic understanding of reimbursement processes is a plus Physical Requirements & Work Environment Ability to regularly lift and/or move up to 75–85 lbs, and occasionally up to 100 lbsFrequent bending, stooping, crouching, and handling of equipmentAbility to sit and drive for extended periodsDaily travel between warehouse and patient homesExposure to varying home environments, including unsanitary conditions at timesPossible exposure to hazardous materials, loud environments, and extreme temperaturesMay encounter difficult customer situationsMust be able to access patient residences independently Work Environment Field-based role with frequent local travelCombination of warehouse visits and in-home patient supportFast-paced environment with varying workload demands throughout the day Additional Requirements Ability to follow all safety, PPE, and infection control proceduresCompletion of required compliance training and ongoing educationWillingness to assist with equipment cleaning and maintenance when needed Why Join Us? Opportunity to make a direct impact on patient care and quality of lifeHands-on, meaningful work in the healthcare fieldDynamic role combining technical skills and customer interactionGrowth opportunities within the medical equipment and healthcare industry Job Type & Location This is a Permanent position based out of Indianapolis, IN. Pay And Benefits The pay range for this position is $41600.00 - $49920.00/yr.Company car will be provided and full health package Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jun 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.