Regional Service Manager

C & B Operations is seeking a Regional Service Manager based out of Northeast Montana to lead Service teams across multiple John Deere dealership locations - Miles City, Glasgow, Plentywood, Glendive, Circle, and Culbertson. This role is responsible for driving service profitability, improving customer satisfaction, and strengthening overall service performance across the region.You will lead people, processes, and performance—ensuring service departments are operating efficiently, consistently, and profitably while developing strong, engaged teams.BenefitsQualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.Competitive pay based on your experience with Incentive ProgramExcellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...Progressive Paid Time Off and Paid Holidays Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.Job FunctionThe Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.Essential FunctionsReasonable accommodation may be made to enable individuals with disabilities to perform theEssential Functions.Lead Service Managers and Service Advisor teams across multiple locationsDevelop and execute annual service goals, budgets, and aftermarket growth plansDrive service profitability through labor, parts, and operational efficiencyImprove and standardize service department processes and customer experienceAnalyze KPIs, financials, and operational reports to identify opportunities and gapsPartner with leadership on aftermarket sales and marketing strategiesSupport and develop Service Managers, Advisors, and TechniciansResolve escalated service issues and customer concernsIdentify and implement continuous improvement initiatives across facilities and operationsRequirements5+ years of multi-location leadership experienceValid driver's license and a safe driving recordAbility to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pullingStrong understanding of service operations, financial performance, and KPIsAbility to lead, coach, and hold teams accountable across multiple sitesExcellent communication and customer relationship skillsStrong analytical skills with the ability to use data for decision-makingProficiency with Microsoft Office and business systemsExperience in ag equipment or dealership environment preferredHigh School Diploma or equivalent requiredWork Environment & TravelThis role involves regular travel between dealership locations and occasional exposure to shop and field environments including noise, equipment, and varying conditions. Some extended hours or weekend work may be required based on business needs.Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.