Customer Service Representative

Job Full DescriptionCustomer Service Representative - $20Express Employment Professionals is hiring a/an Customer Service Representative for a local manufacturer in Maryville, TN. Customer Service Representative Responsibilities:Assist customers with inquiries and grievances by telephone, email, online chat, or in person.Provide product support, warranty information, and assist customers with parts orders, product inquires, and website/portal navigation.Resolve product or service grievances by defining the cause of the problem, determining the best solution, explaining the best course of action, executing, and then completing follow up.Ensure that appropriate actions are taken to resolve customer's grievances in a timely manner.Escalate customer complaints or questions to specialists or management, as appropriate.Assist customers with warranties, claims processing, certificates of origin and more. Provide pricing, delivery, and order information for reimbursement or replacement parts.Ensure all actions are in compliance with rules, regulations, policies, and procedures.Complete other duties and cross-training activities as assigned.Customer Service Qualifications:High school diploma or equivalent requiredMinimum of two (2) years customer service experience requiredMechanical, manufacturing (office), or parts advisor background requiredCustomer Service Shift:Monday - Friday | 8:30 AM - 5:30 PMFull-timeBenefits included:Vacation pay accrualMinimum Essential Coverage medical401(k)Referral BonusesWays to Apply for the Customer Service opportunity:Call Magy at at 865-273-2158Stop by our office M-F between 8am and 4pm - 631 William Blount Drive, Maryville, TNFill out an online application at Send your resume to Magy.Gonzales@Expresspros.comAlcoa (Blount County), TN 2362 631 William Blount Drive Maryville, TN 37801