Level 2 – NOC Engineer – Dallas / Fort Worth

Job Category: IT SupportJob Type: Full TimeJob Location: DallasBase Salary: CompetitiveOffice Location: Arlington, TexasWork Arrangement: In-PersonExperience Level: Minimum 1 year of relevant IT experienceRole DescriptionWe are an established Tech firm in the DFW area looking for a Level 2 – NOC Engineer to join our team.If you have a working knowledge of complex systems and networks, then you are the candidate that we want.Leadership skills and excellent communications are a must have for this position.We are seeking an experienced Level 2 Technician to join our team in Dallas-Fort Worth, Texas.This position will work level 2 server and networking helpdesk issues and be an escalation point for our Tier 1 helpdesk team.This full-time position offers a competitive salary and includes a comprehensive benefits package.If you have the skills, foundational experience, and strong ambition then we encourage you to contact us soon as this position will fill quickly.Qualifications & RequirementsAn operational working knowledge of virtualization including VMWare, HyperV, Proxmox and network storage systems.Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.Diagnose and resolve complex hardware, software, and network issues.Manage and maintain Active Directory, including user accounts, group policies, and access permissions.Perform routine maintenance tasks such as data backups, patch management, and system updates.An operational working knowledge of networking architecture and technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, SonicWALL)Working knowledge of Active Directory (AD structure, default objects, roles, GPO’s and policies) and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …).Working knowledge of security policies and controls.Experience with cloud technologies (Azure, O365, AWS, Google, GSuite …)Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies.Diverse Operating System knowledge is a plus (Windows, Mac, Linux …)EducationBachelor’s degree required.Experience3+ Years systems architecture, administration, installation, and troubleshooting.Preferred CertificationsSecurity +, Network+ or equivalent network vendor certification (Cisco, Fortinet, Palo Alto, SonicWALL, …)Microsoft platforms certificationsVMWare platform certificationsOther relevant certifications.Application ProcessTo apply, please submit your resume, salary requirements and a cover letter highlighting your relevant experience for this position.We look forward to seeing how you can contribute to our team!