Engagement Manager
Position - Engagement ManagerLocation - Portsmouth, New HampshireDuration - 6+ MonthsJOB DESCRIPTION:The Engagement Manager will be responsible for leading and governing endtoend client engagements within the Property Casualty PC Insurance Billing domain This role requires strong delivery leadership deep PC Billing expertise and proven experience with Majesco Billing solutionsThe Engagement Manager serves as the primary point of accountability for scope schedule budget quality and client satisfaction while ensuring successful execution of billing transformation implementation or enhancement programsKey ResponsibilitiesEngagement Delivery LeadershipOwn and manage the overall client engagement from initiation through delivery and closureAct as the single point of contact for senior client stakeholders ensuring alignment on objectives expectations and outcomesDefine engagement strategy delivery approach milestones and success metricsEnsure delivery of programs within agreed scope timelines and budgetProactively identify delivery risks and drive mitigation strategiesPC Billing Domain LeadershipProvide leadership and advisory support across PC Billing functions includingBilling plans and invoicingPayments and allocationsInstallment schedulesCancellations and reinstatementsCollections dunning writeoffs and refundsServe as a domain SME guiding solution design and validating billing processes against business needsEnsure billing solutions align with state regulations compliance and financial controlsMajesco Billing OversightLead engagements involving Majesco Billing implementations upgrades migrations or enhancementsProvide oversight on Majesco Billing modules configurations and integrationsPartner with solution architects and technical leads toValidate functional designEnsure alignment with Majesco best practicesAssess impact of customizations and enhancementsReview and approve major billing design decisions and change requestsClient Relationship ManagementBuild and maintain trusted advisor relationships with client executives and business leadersLead executive level status reviews steering committee meetings and governance forumsManage client expectations and ensure transparency in delivery progress and challengesIdentify opportunities for value creation process optimization and followon workProgram Financial ManagementManage engagement financials includingBudget tracking and forecastingResource planning and utilizationInvoicing and revenue recognitionEnsure adherence to contractual commitments and SLAsSupport preparation of proposals SOWs and change ordersTeam Leadership CollaborationLead crossfunctional teams comprisingBusiness AnalystsSolution ArchitectsDevelopersQA and UAT teamsProvide coaching mentorship and performance feedback to team membersFoster a collaborative highperformance delivery culture across onshore and offshore teamsGovernance Risk Quality ManagementEstablish and enforce engagement governance and delivery standardsOversee quality assurance across requirements design development testing and release phasesEnsure compliance with internal delivery methodologies Agile Waterfall or HybridEscalate issues as needed and drive timely resolutionRequired QualificationsExperience10 to 15 years of experience in insurance technology or consulting roles5 years of experience in an Engagement Manager Program Manager or Delivery Lead roleStrong handson experience in PC Insurance BillingDemonstrated experience leading Majesco Billingbased engagements preferredSkills ExpertiseDeep understanding of PC billing lifecycles and operationsStrong knowledge of Majesco Billing architecture and functional capabilitiesProven ability to manage large complex multiworkstream programsStrong financial commercial and contract management skillsFamiliarity with Agile SAFe and Waterfall delivery modelsSoft SkillsExceptional communication and executive presenceStrong stakeholder management and negotiation skillsStrategic thinker with handson execution capabilityAbility to manage ambiguity and complex decisionmakingResultsdriven with a strong focus on client satisfactionPreferred QualificationsMajesco Billing certification or implementation leadership experienceExperience with billing modernization cloud migration or digital billing initiativesPrior experience in consulting or SI environmentsExposure to integrations with Policy Admin Claims GL Data Warehouse and Collections systems