Application Support
Job Summary
The Application Support Engineer will be responsible for providing technical support and troubleshooting assistance to users of various applications. This role involves ensuring the smooth operation of software applications and resolving any issues that may arise.
Duties
- Provide technical support and assistance to end-users for application-related issues
- Troubleshoot software problems and escalate as needed
- Install, configure, and maintain software applications
- Collaborate with IT teams to resolve complex technical issues
- Document solutions and create user guides for applications
- Monitor application performance and identify areas for improvement
Qualifications
- Proficiency in operating systems such as Windows
- Experience in computer management, LAN, VPN, and firewall configurations
- Knowledge of desktop support tools like Remedy and ServiceNow
- Familiarity with help desk operations and ticketing systems
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
This position offers an exciting opportunity for individuals with a passion for technology and a desire to provide exceptional technical support.
Job Type: Temp-to-hire
Pay: $50,000.00 - $80,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Compensation Package:
Bonus opportunities
Employee stock purchase plan
Hourly pay
Schedule:
8 hour shift
Application Question(s):
Do you now or will you in the future require sponsorship?
Experience:
Application support: 2 years (Required)
Location:
Plano, TX (Required)
Work Location: Remote