Product Technical Support Analyst I

Type Of Hire Experienced (relevant combo of work and education)Education Desired General Equivalency DiplomaPosition Type Full timeJob Description About FIS Are you driven by rigor, inspired by impact, and energized by what’s next? At FIS, you’ll engage with the most consequential challenges at the intersection of financial services and technology. We operate with the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people—individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship.About The Team We are a discreet, high-performing group entrusted with supporting a marquee client in Puerto Rico. You’ll be surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths—always.What You Will Be Doing You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services—owning issues end-to-end or mobilizing the right partners when escalation is warranted.andle access administration in Active Directory and perform account lifecycle maintenanceConfigure computers with operating systems and applications. (no on-site visits or equipment pickup)Manage mobile devices and authenticators via AzureWork with precision and document actions with clear, concise notesSupport a remote-first operating model as the team continues its transition to increased remote workWhat You BringProven experience with service desk operations and enterprise ticketing platformsPractical understanding of SLAs and remote support environmentsStrong technical depth across Windows, printers, and scannersAbility to diagnose and resolve Windows issues methodicallyA calm, service-oriented presence on technical support callsAdded AdvantagesBackground in technical call centers, service desk, or desktop supportProficiency in Windows/application installation and fault isolationExperience supporting mobile devices and modern authentication solutionsWhat We Offer YouA culture built on collaboration, accountability, flexibility, and respectThe opportunity to tackle mission-critical problems in financial services & technologyThe ability to work remotely from home on select occasionsMeaningful pathways for professional and personal growthA competitive total rewards packagePrivacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer—In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#J-18808-Ljbffr