GCB5I3 (GCC)-Customer Support Specialist 3 (Customer Support Management)

Enter Job Description... Work Location: Hialeah, FL 57-209 Building 57-209 Job Description: Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies. Qualifications: - Experienced in customer service - Knowledge of excel - SAP experience a huge plus - Experience in program management, account management - NOT looking for call center background Additional Information Full Time / Part Time / On Call: Full time Does this position require a U.S person for purposes of Export Compliance?: Yes Safety Sensitive?: Not Required - Non-Safety Sensitive Position Does this position require local citizenship for the candidate?: Yes Work Onsite?: Onsite Is Hiring Manager Open to Supplier Contact?: No Preferred Contact Information: n/a