Holiday Inn Express Nashville Downtown - Front Desk Manager OEM

Join Our Team as a Front Desk Manager OEM!At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.Key Skills/ResponsibilitiesGuest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.Education & Experience2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.5+ years of progressive experience in a hotel or related field with supervisory experienceProficient in Windows operating systems, spreadsheets, and word processing.Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.Valid driver's license from the applicable state.BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanProperty InformationWhether traveling for business or leisure, rest assured that our guest have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi-Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.