Payment Operations Specialist

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!Summary of Role:To provide a high level of support to both members and internal staff as it relates to the daily operations of payment operation functions, which include but are not limited to: Mailed transactions, share draft in-clearing, remote deposit capture, ATM checks deposits, returned deposited items, forward item processing and branch network check balancing, while adhering to all regulatory, compliance, departmental and credit union rules, regulations, and policies. Additionally, the Payment Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.Essential Job Functions/Responsibilities:Process, review, create and/or research Share Draft posting exceptions, Chargeback file, making the pay/no-pay decision in accordance with departmental guidelines, timelines, controls, procedures, and policiesProcess Share Draft dispute and fraud claim requests in accordance with the check processing rules and department procedureReview daily remote deposit capture and ATM deposits making the accept/reject decision in accordance with departmental guidelines, procedures, and policiesMaintain, review and research all assigned reconciliations daily and maintain all supporting documentation for outstanding items and/or problem items on the reconciliationProcess bank by mail transactions and foreign item collectionsScan/Repair checks through forward check collection process. Reconcile check processing for all checksCheck related activity requestions and timely email handlingAdhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile DepositMonitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errorsProvide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine WebAt all times maintain a high degree of processing accuracy and member information confidentialityCompile and maintain departmental daily/monthly statistical reporting data in accordance with stated deadlinesPromptly report any instances of non-compliance to credit union or department procedures/policies to area managementDevelop and maintain a strong working relationship with the Accounting area to ensure quick resolutions to exception or problem itemsKeep abreast of technological developments in systems and procedures, as well as industry developments, regulatory changes, and complianceProcessing Check Fraud claims timely adhering to all security controls and regulatory timeframes.Responsible for ensuring detailed procedures are accurate and up to date in accordance with departmental process.Adhere to all internal and external member service standards, providing effective member service to both internal and external customersProvide and embrace ideas and suggestions for continuous improvementPerform settlement of forward presentment check files, including the creation of the Electronic Cash Letter (ECL) files being presented to the Federal Reserve Bank.Maintain responsibility for work production and ensuring workflow is on schedule and cash letter deadlines are metMonitor virtual check processing batches, addressing out of balance situations, image quality exceptions and processing errorsEscalate all Item Processing production issues following the established escalation procedures, in an accurate and timely mannerProvide a timely response to check adjustments cases received from or creation of check adjustments sent to the Federal Reserve Bank via FedLine WebComplete daily reconciliation proofs for all associated processes (third party files, branch work and FedForward files). Research and justify unresolved differences when necessaryActs as a resource to the branch network and support the overall check processing function, including but not limited to exceptions, issues, scanning, and coordination of software issues with vendorAdhere to phone availability requirements and successfully navigate inquiries on Payment Operations topics including ACH, Wire Transfers, Drafts, Mobile DepositAssist in testing new check related core processing or updatesOther duties as needed Minimum Job Qualifications: Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field.Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirementsAbility to make effective decisions under pressure in a high monetary risk environmentSound organizational and time management skillsExperience reviewing proposals and business cases, drawing logical conclusions from analysisHigh level of technology proficiencyExperience working with reconciliations helpfulStrong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets Starting Compensation: $20.68-$24.82/hr. annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com