Collections & Leasing Specialist

ApplyDescriptionPOSITION: Collections & Leasing SpecialistFLSA: ExemptDEPARTMENT: Multi-FamilyPosition SummaryThe Collections & Leasing Specialist is a dual function role responsible for supporting occupancy, revenue integrity, and regulatory compliance for income restricted multi family communities. This position manages rent collections and delinquency resolution while also performing leasing activities including applicant intake, eligibility qualification, and lease execution.The role serves as a primary point of contact across the resident lifecycle from applicant screening through move out balancing financial accountability, affordable housing compliance, and a high standard of resident service.General ResponsibilitiesCollections & Accounts ReceivableManage rent collections and accounts receivable for affordable housing communitiesAnalyze delinquent resident accounts and prepare reports identifying high risk balancesMonitor aging reports and collection activity and coordinate next steps with property leadershipReconcile resident ledgers and transactions to ensure accurate account balancesProcess rent credits, adjustments, and corrections in accordance with company policy and program guidelinesResearch and assess late fees, charges, and account discrepanciesNegotiate and document payment arrangements with residents within company and program requirementsMaintain complete and accurate documentation of all collection activity in the property management systemLeasing & Eligibility ProcessingConduct leasing activities for affordable and mixed income communities, including tours (in person and virtual)Respond to prospect inquiries and follow up to drive application completionCollect, review, and verify applicant documentation related to income, assets, and household compositionQualify applicants in accordance with LIHTC, HUD, and other applicable affordable housing program requirementsMaintain and manage waitlists in compliance with regulatory standardsPrepare, execute, and explain lease agreements and addenda accurately and clearlyCoordinate move ins, unit assignments, and file completionSupport lease renewals, transfers, and annual or interim recertifications as neededResident Relations & CommunicationServe as a primary point of contact for residents and applicants regarding leasing, rent, and program questionsClearly explain rent calculations, program rules, and payment expectations in an empathetic and professional mannerResolve resident billing or leasing concerns in a timely, respectful mannerProtect the confidentiality of resident personal and financial information at all timesCompliance & Legal CoordinationEnsure all leasing and collection activities comply with Fair Housing, LIHTC, HUD, and local landlord tenant regulationsIdentify accounts or tenancy issues requiring escalation, notices, or legal referralCoordinate with property management, compliance teams, and legal counsel as necessaryMaintain organized, audit ready resident and applicant filesAssist during agency audits, file reviews, and compliance reportingReporting & Process SupportPrepare and distribute regular reports related to collections, leasing activity, and delinquencyIdentify trends affecting occupancy or rent payments and communicate findings to leadershipAssist with the development and improvement of leasing and collections proceduresCommunicate pertinent information to property management, finance, and senior leadershipRequirementsQUALIFICATIONS & EDUCATIONRequiredEducation in Accounting, Finance, Business Administration, or a related fieldMinimum of 2+ years of experience in affordable housing, leasing, collections, or property managementWorking knowledge of income qualified housing requirementsStrong customer service, negotiation, and communication skillsProficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)Ability to manage multiple priorities while maintaining detailed, accurate recordsPreferredExperience with LIHTC, HUD, or other regulated affordable housing programsKnowledge of landlord tenant and eviction lawsExperience with property management software (Yardi, RealPage, AppFolio, MRI)Bilingual (Spanish/English)WORKING CONDITIONS AND ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.PHYSICAL DEMANDSThe physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequently lift and/or move up to 10 pounds; occasionally up to 25 poundsRegularly required to sit, stand, walk, talk, and hearOccasionally required to use hands to handle or feel, reach, stoop, kneel, crouch, or crawl