Retail Lead

DescriptionIt is expected that all employees of Goodwill Industries of East Texas, Inc. adhere to the Mission, Vision, and Values we have established and committed to practicing. These principles serve as our driving force and the guiding standards by which we operate.MISSION | VISION | VALUESMissionWe are dedicated to providing skills training and vocational opportunities for people with barriers to employment.VisionGoodwill improves lives in the East Texas communities we serve by providing opportunities for economic independence through work.ValuesSecond Chances • Service • Stewardship • Inclusion • Opportunity • Loyalty • FriendlinessPosition SummaryThe Retail Lead supports daily store operations while delivering exceptional customer service and maintaining a safe, clean, and productive environment. This role provides leadership support in the absence of store management and ensures team members are properly trained and following company policies and procedures.Essential Duties and Responsibilities include the following:Provide outstanding customer service to all customers, donors, and team membersSupport daily retail operations, including opening and closing the store as neededTrain employees on job duties, equipment use, and safety proceduresMonitor store conditions and ensure a clean, safe, and organized environmentConduct safety checks and report or correct hazards immediatelyRespond promptly to incidents, emergencies, and store needsAssist in achieving sales goals and operational targetsMaintain clear and consistent communication with Store ManagerEnsure compliance with company policies and proceduresReport security issues, theft, or safety concerns immediatelyComplete required paperwork accurately and on timeSupervisory ResponsibilitiesProvide leadership support when Store Manager and Assistant Manager are not presentAssist with training, assigning work, and addressing team concernsThis position does not have authority to hire, terminate, or discipline employees unless directed by senior managementQualificationsHigh school diploma or GED requiredMinimum of 3 months related experience or equivalent combination of education and experienceStrong customer service and communication skillsBasic math skills (addition, subtraction, percentages)Ability to follow instructions and make sound decisionsBasic computer skills (POS systems, email, Microsoft Office)Bilingual skills are a plusCore CompetenciesCustomer Service ExcellenceTeamwork & CollaborationCommunication Skills (Written & Verbal)Problem-Solving & JudgmentProfessionalism & IntegritySafety AwarenessDependability & InitiativePhysical RequirementsAbility to stand and walk for extended periodsFrequently lift and/or move up to 50 poundsOccasional bending, climbing, and reachingAbility to work in a moderately noisy environment with occasional exposure to outdoor conditionsAdditional RequirementsReliable transportation may be required must have proof of current auto liability insuranceAbility to respond to emergency situations as neededLanguage SkillsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should be proficient in Microsoft Office Suite and have knowledge of proprietary software as needed.Other Skills and AbilitiesBilingual skills a plus.Equal Employment Opportunity StatementGoodwill Industries of East Texas is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.Disclaimer