Warranty Claims Adjudicator

Avanciers is seeking a highly skilled Warranty Claims Adjudicator to join our team for an exciting long-term contract with one of our esteemed Fortune 500 clients, based in Peoria, Illinois.Role: Warranty Claims Adjudicator Heavy Equipment/ Property & Casualty ClaimsLocation: Peoria, IllinoisWork mode: Onsite during training. After training, candidate should be flexible to work from office as per client requirement.Employment Type: ContractCertification RequirementCandidate must have an active Adjuster License in minimum 23 U.S. states.Must be willing to obtain licenses for all 50 states as required.Candidates with licenses in multiple states are highly preferred.Key Skills710 years of Warranty Claims Adjustor experienceExperience handling warranty claims related to Heavy Machinery, Engines, and Component FailuresResponsibilitiesHandle insurance and warranty claims with valid Property & Casualty Adjuster licenses.Review and analyze warranty claims submitted by dealers, and service centers for accuracy, completeness and compliance with warranty policiesWorking knowledge on Automobiles/heavy earth moving and equipment machinery.Verify the authenticity of claims by examining repair orders, service records, and supporting documentation.Collaborate with technicians, engineers, and other stakeholders on a need basis to understand technical aspects of claims and ensure accurate assessment.Evaluate warranty claims against established criteria and guidelines to determine eligibility for coverage.Make decisions on approving or deferring warranty claims based on findings and analysis.Document findings, decisions and actions taken in the claims management system or database.Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM) regarding claim status, decisions and additional information required.On a necessary basis provide support and guidance to dealers and service centers on warranty claim submission processes and requirements.Identify trends or recurring issues in warranty claims and collaborate with relevant teams to address root causes.RequirementsBachelors Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Should have 7+ years of experience in managing Property and Casualty Insurance Claims adjuster (preferably experienced with heavy construction machinery) and Warranty claims administration.Proven experience in warranty claims validation or a similar role within the heavy construction machinery industry.Strong technical knowledge of automotive systems, components, and repair processes.Excellent analytical and problem-solving skills with acute attention to detail.Ability to interpret technical documentation, service manuals and repair procedures.Familiarity with warranty policies, terms, and conditions applicable to automotive products.Proficient in using claims management systems or databases.Effective communication skills with the ability to interact professionally with stakeholders at all levels.Strong organizational skills with the ability to manage multiple tasks and priorities effectively.Ability to scrutinize and detect the anomalous claims.Well versed in MS office.