Client Services Associate

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. Atheneum is growing rapidly, with professionals across the US, South America, APAC and EMEA. What We Do Leading firms across all industries, with a particular focus on Management Consulting and Life Sciences, trust Atheneum to connect them to the world's top professionals. By organizing expert interviews and surveys, we unlock unique knowledge and provide our clients with insights that impact their business decisions - for example, understanding how emerging technologies will evolve or which new treatments will revolutionize the healthcare sectors. WE ARE ONE OF THE LEADING GLOBAL EXPERT NETWORKS About the Role As an Associate, Client Services at Atheneum, you will play a pivotal role in connecting our clients with top-tier experts for qualitative virtual sessions. This is a sales-oriented role requiring strong commercial acumenyoull need to persuade experts, negotiate fees, and meet KPI targets while ensuring an exceptional client experience. Success in the role also requires hands?on market research, building a deep understanding of industry landscapes to identify and engage the most relevant experts for our clients projects. Your responsibilities will include: Expert Recruitment and Onboarding: Identify and onboard industry experts for client projects, ensuring availability for rapid booking. Top-Notch Communication skills including cold calling and warm calling industry experts who might not know about our services. Managing Multiple Projects: Coordinate multiple projects at once, efficiently matching clients with the right experts. Fast-Paced Booking and Scheduling: Quickly secure expert sessions on short notice, maintaining organization and clarity. Client Needs Understanding: Develop a deep understanding of client requirements to provide tailored expert recommendations. Communication and Outreach: Use cold calls, emails, and persuasive language to engage experts and secure their participation. Negotiation & Sales Focus: Convince experts to participate in sessions, negotiate competitive fees, and ensure smooth execution. Adaptability and Agility: Think on your feet, adjust to shifting client needs, rapidly, and prioritize effectively in a fast-paced, high-intensity environment. Client Excellence: Maintain high-quality service by managing expectations, delivering accurate recommendations, and ensuring expert sessions run seamlessly. Profiles We Are Seeking We are looking for driven, collaborative, and resilient individuals eager to build a corporate career with opportunities for rapid growth. If you thrive under pressure, excel at problem-solving, and have a strong commercial mindset, this role is for you. Exceptional communication and negotiation skills are essential as you will be balancing client expectations, expert engagement, and KPI targets to drive success. Successful Associates: Are ambitious and thrive in competitive and fast paced environments Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales Quickly understand the commercial context behind client requests and identify the most relevant experts Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs Are resourceful, intellectually curious, and are driven to continuously learn Communicate clearly and professionally, both verbally and in writing Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively What We Offer $65,000 base salary Up to $89,000 USD total compensation 100% coverage for select health insurance premiums 401(k) plan 21 PTO days & 9 company holidays Hybrid work model ClassPass subsidized by Atheneum Monthly Grubhub lunch allowance Pre-taxed commuter benefit Internal SWAP Program with our other global offices Coffee, tea, soft drinks, and snacks Team mingles & lunches Employee Resource Groups Continuous comprehensive training Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.