Property Management Associate

Columbus Property Management, the exclusive manager of The Moinian Groups luxury residential portfolio, is seeking a highly organized and detail-oriented Associate to join its Manhattan-based Property Management team. This position plays an integral role in supporting the daily operations of a premier, high-traffic residential property, partnering closely with on-site leadership and leasing teams to uphold operational excellence and deliver an exceptional resident experience. Core Responsibilities Operational Support o Support daily property management functions in full compliance with company policies and procedures. o Coordinate and monitor work orders for resident units and common areas, to ensure timely completion and resident communication. o Follow up on open service requests to investigate delays, determine course of action and coordinate resolution and resident satisfaction. o Assist with move-ins and move-outs, including documentation review, scheduling, and system updates. o Maintain organized property files, digital records, and compliance documentation. o Serve as a liaison between residents and affordable housing consultants on annual compliance requirements. o Schedule inspections. o Assist with various projects as needed. Resident Services o Serve as a point of contact for resident inquiries, emails, and phone calls. o Respond promptly and professionally to resident concerns and service requests. o Escalate complex matters to the Assistant Property Manager or Property Manager as appropriate. o Support property-wide communications and notices as directed. Financial & Administrative Support o Assist with invoice processing and coding in Yardi. o Support billing preparation and review for accuracy prior to submission. o Assist with arrears follow-up and respond to ledger inquiries as directed. o Maintain organized financial documentation and vendor records. Associate Job Description V26.2 2 of 2 o Assist with Purchase Order submission and coding in Yardi. Leasing Coordination o Enter new leases, renewals, and amendments into Yardi accurately and timely. o Coordinate closely with the Leasing Team to ensure all required documentation is complete prior to lease execution. o Assist with lease file audits to ensure compliance and accuracy. o Prepare lease-related reports and update occupancy data as directed. o Support onboarding process for new residents, ensuring proper system setup and documentation. Vendor & Compliance Support o Assist with vendor scheduling and service coordination. o Track certificates of insurance and ensure compliance documentation is current. o Support invoice tracking and submission in coordination with management. o Identify documentation gaps and escalate accordingly. Position Requirements o 13 years of residential property management experience (luxury Manhattan experience preferred). o Experience with high-rise or large residential assets preferred. o Strong understanding of property operations and resident services. o Yardi experience is strongly preferred. o Familiarity with DHCR rent stabilization and rent subsidies o Strong MS Office skills (Word and Excel). o Excellent customer service and communication skills. o Strong organizational skills and attention to detail. o Ability to manage multiple priorities in a fast-paced environment.