Principal Solutions Architect (Professional Services) – AI & Deployment

About Arango:At Arango, we believe the first generation of enterprise AI missed something essential: context. LLM models are powerful, but they don't understand the context needed to deliver accurate answers.Arango provides a trusted data foundation for the next wave of Enterprise AI with graph-based Contextual AI — transforming enterprise data into a System of Context that truly represents the business, so LLMs can deliver better outcomes with unlimited scale and cost efficiency.The Arango AI Data Platform gives developers a single, integrated environment to build and scale AI-powered applications without the complexity of stitching together multiple databases and tools. At its core is a massively scalable multi-model database that unifies graph, vector, document, and key-value data with full-text, geospatial, and vector search — creating the System of Context, the bridge between enterprise data and LLMs.We’re a global team based in California and Cologne, united by curiosity, collaboration, and a passion for helping developers, data engineers, and technology leaders innovate faster and smarter with AI. Trusted by NVIDIA, HPE, the London Stock Exchange, the U.S. Air Force, NIH, and Articul8, Arango powers enterprise AI with context, confidence, and scale..We are a proud member of the NVIDIA Inception Program and the AWS ISV Accelerate Program.If you’re excited about shaping the future of Contextual AI, come build with us.About The RoleThe Principal Solutions Architect – AI & Deployment plays a key role in helping customers deploy, operate, and scale our platform across both on‑premises and cloud environments. This position blends deep technical expertise with strong customer engagement skills to ensure successful Proof‑of‑Concepts (PoCs), smooth production deployments, and long‑term platform adoption. You’ll work closely with Engineering, Product, and Professional Services teams to deliver predictable, repeatable, and high‑quality deployment experiences.Key ResponsibilitiesLead deployments of self‑managed, Kubernetes‑based environments across on‑prem and cloud infrastructuresGuide customers through environment readiness, hardware sizing, networking, and configuration requirementsInstall and configure operators, licenses, and supporting platform componentsPartner with Product, Engineering, and Professional Services to clarify requirements, success criteria, and deployment patternsPlan and execute PoCs, including scoping, milestones, communication cadence, and technical validationConduct architecture reviews focused on scalability, reliability, security, and operational best practicesTroubleshoot installation, orchestration, and runtime issues across Kubernetes, containers, and distributed systemsDevelop and maintain deployment guides, runbooks, reference architectures, and best‑practice documentationSupport customer demos and technical walkthroughs using real or representative datasetsManage expectations around performance, reliability, and operational boundaries throughout the engagement lifecycleMaintain clear engagement plans, status updates, and decision logs to ensure alignment across teamsRequired Qualifications15+ years of experience building, creating complex solutionsHands‑on experience deploying and operating software on Kubernetes (on‑prem and cloud)Strong Linux fundamentals and experience with containerization technologiesExperience sizing and configuring environments for data‑intensive or distributed systemsFamiliarity with distributed databases; graph or multi‑model database experience is a plusStrong communication skills with the ability to lead technical discussions and guide customers through complex decisionsProven ability to troubleshoot performance, capacity, and operational issues in production‑grade environmentsExperience running PoCs end‑to‑end, including planning, execution, and success measurementComfortable using modern collaboration tools (ClickUp, Slack, etc.)Preferred QualificationsExperience with AI/ML workflows, RAG/GraphRAG, vector search, or agent‑based architecturesBackground in Professional Services, customer‑facing engineering, or deployment engineeringKnowledge of licensing models, key management, or enterprise security practicesExperience with distributed systems, NoSQL databases, or multi‑model data platformsWhy Join Arango:Our headquarters is in San Francisco (US) and we have an office in Cologne (Germany), but most of our diverse team works remotely worldwide. So, do you prefer your desk at home or do you want to join us at one of our locations? Your choice.The global minds of Arango team comes from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.Powered by JazzHRp6rYIbIkDL