Product Management Director

DescriptionA Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities.This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows.Unlike a traditional PM responsible for product feature development, this role focuses on blueprint creation, process improvement, and identifying automation opportunities, while providing structured feedback to Product.What You'll DoOwn the product vision and roadmap for Agentforce Voice in Regulated Industries, driving near-term customer implementations and long-term strategy across healthcare, financial services, insurance, and other regulated verticalsAct as the primary product voice for regulated industry customers and partners — deeply understanding their workflows, pain points, compliance requirements, and success metricsDefine and prioritize features that address regulatory requirements (HIPAA, PCI-DSS, SOX, etc.), integrations with enterprise health and financial systems, and voice AI use cases in high-compliance environmentsPartner with engineering and design to drive product delivery from discovery to launch — writing crisp PRDs, aligning on trade-offs, and removing blockersCollaborate with Legal, Security, and Compliance teams to ensure product decisions reflect industry regulations and Salesforce's Trust standardsEngage directly with customers and prospects as a subject matter expert, participating in executive briefings, QBRs, and implementation planning sessionsEnable GTM success by partnering with Sales, Solutions Engineering, and Customer Success to develop positioning, enablement assets, and customer success frameworksTrack and analyze product performance, using data to iterate, improve, and demonstrate business valueWhat We're Looking ForRequired8+ years of product management experience or equivalent technical experience, with at least 3+ years in enterprise SaaSDeep knowledge of regulated industries: particularly healthcare, financial services, or insuranceExperience building or managing conversational AI, voice, or contact center productsTrack record of delivering complex, enterprise-grade products at scaleStrong cross-functional leadership and executive communication skillsAbility to translate regulatory and compliance requirements into product decisionsComfort working in a fast-paced, ambiguous environment with high customer visibilityPreferredFamiliarity with Salesforce platform, Agentforce, or Einstein AI productsExperience With HIPAA, HITRUST, Or Other Healthcare Compliance FrameworksPrior experience managing large enterprise customer implementations or strategic accountsBackground in contact center technology, IVR, or voice AIWhy This RoleBe at the forefront of Salesforce's AI and voice strategy in the fastest-growing regulated market segmentWork directly with large enterprise customers in healthcare, financial services, and beyond on transformational implementationsShape a product category that will redefine how regulated industries engage with customers, patients, and membersJoin a team that values trust, innovation, and customer success above allFor roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.