Director of Academic Operations, Frank Batten School of Leadership and Public Policy

The Frank Batten School of Leadership and Public Policy seeks applicants for a Director of Academic Operations to provide supervision of the day-to-day operations of advising and academic support for Batten students in our various degree programs.Reporting to the Assistant Dean for Academic Programs, the Director of Academic Operations manages the daily operations of the Batten School academic support services for students in our degree programs which are currently the Bachelor of Arts, Master of Public Policy, Accelerated Master of Public Policy, and multiple combination degrees. The Director supports Batten faculty and student teaching staff in course execution and the enrichment of the academic experience for students. They assist with the execution of CIBO (Complete Immersion Batten Orientation) and other academic program presentations and provide back-up support for the Batten Registrar. The Director manages the logistics of course registration, exams, and course scheduling. In addition, they prepare statistical reports through UBI.About the School: At UVA's Frank Batten School of Leadership and Public Policy, we are committed to solving the world's toughest policy challenges. We know the complex issues of our time demand innovative, collaborative, cross-sector relationships within our walls and beyond. Our multidisciplinary approach to problem-solving and emphasis on ethics reinforce our focus on how leadership works, why context matters in decision-making and which actions lead to tangible results.Minimum QualificationsEducation: Bachelor's degreeExperience: 5+ years relevant professional experience, to include 2+ years of formal managerial experience requiredPreferred QualificationsAdvanced degree and at least seven years of related work experienceAbility to work independently as well as part of a teamAbility to create and maintain organized workflows and processes with attention to detailAbility to meet competing deadlines and maintain accuracyExcellent oral, written, and interpersonal communication skillsOutstanding customer service skills with both students and facultyEase working with students with underrepresented backgroundsDemonstrated discretion with confidential and sensitive information and mattersHigh degree of comfort with technology and ability to learn new systems and platforms quicklyExperience leveraging technology-based solutions to create efficienciesSpecific experience developing, managing, and assessing programs in a university school and/or centerExperience in higher education working with student recordsExperience interpreting and applying policy and proceduresExperience working with SIS, Image Now, UBI, CRM systems, Stellic, and/or SalesforcePhysical DemandsThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.The anticipated hiring range is $105,000-$115,000, commensurate with education and experience.This is an exempt-level, benefited position. Learn more about UVA benefits .This position is based in Charlottesville, VA, and must be performed fully on-site.To learn more about UVA and the Charlottesville area, visit UVA Life and Embark CVA .Application review will begin after March 21, 2026.Background checks will be conducted on all new hires prior to employment.This position will not consider candidates who require immigration sponsorship now or in the future.How to ApplyPlease apply online , by searching for requisition number R0081451. Complete an application with the following documents:* Resume* Cover LetterUpload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.Internal applicants: Search and apply for jobs on the UVA Internal Careers website .Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.For questions about the position, please contact Amanda Crombie, am3de@virginia.edu.For questions about the application process, please contact Jessica Russo, Senior Recruiter, sxv9zv@virginia.edu.The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .