Operations Supervisor

Operations SupervisorArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.The Operations Supervisor will assist operations leadership with their daily tasks involving front desk duties, logbooks, resolving customer requests, and more. This role also assists in training, evaluating, and motivating employees on the property, ensuring that employee and guest satisfaction are both met.Duties & Responsibilities:Support and work with all Head of Departments in all aspects of running this hotelEnsure the premises are in operative condition as per category of the unit to receive & serve the guestsInspecting all departments for SOP implementationInspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality cultureMonitor the coordination between all departments for smooth & efficient operationAssessing and reviewing customer satisfaction and service recovery processMeet all dept. heads to review & train the staff to upkeep the human capitalIdentifying staff learning needs and assisting with developmentProviding timely and constructive feedback to all direct reports as and when required either formally or informallyConduct weekly / Daily meeting with marketing people for inquiry & follow-up & conversion to grow up the businessMonitor and maintain operation & overhead cost in order to maintain maximum revenue to the organizationResponsible for the overall management of the operation of the hotelAny other duties assignedRequirementsQualifications:1+ Years background in Hospitality OperationsA solid ability to keep track of multiple tasks.Moderate computer skills (Windows, MS Office)Ability to communicate effectively both written and orally.Able to maintain a solid relationship with multiple teams/leadersMust be able to work days, evenings, weekends and holidaysBenefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.