IT Support Analyst I - REMOTE

1. About Our Client:The organization operates as a payments credit union service organization and integrated fintech solutions provider. Serving over 4,000 financial institutions across North America, it supports these institutions in adapting to rapid changes in the financial services sector. The organization focuses on accelerating partner success by delivering innovative financial technology solutions and dedicated service.2. About the Opportunity:The IT Support Analyst I role provides first-level technical support to employees and clients through various communication channels. This position is essential for resolving incidents and service requests, ensuring smooth IT operations and customer satisfaction. The role involves troubleshooting hardware, software, and network issues, managing support tickets, and assisting in continuous improvement efforts. It contributes directly to maintaining efficient IT service delivery and client support.3. Responsibilities:• Provide first-level technical support via phone, chat, and email• Troubleshoot issues with hardware, software, network, and connectivity• Follow knowledge base procedures to resolve problems• Escalate unresolved issues to higher-level support• Communicate clearly with customers throughout the troubleshooting process• Record and track incidents and resolutions in logs• Update customers on issue status and follow up as needed• Relay customer feedback to internal teams• Suggest improvements to support processes• Participate in data recovery operations and support continuous improvement4. Requirements:• High school diploma or equivalent; education or experience in IT or related fields• HDI certification required within 1 year of hire; MCP, Network+, A+ certifications preferred• 1 to 2 years of IT technical support experience via phone, chat, or email preferred• Strong customer service and troubleshooting skills across IT areas• Knowledge of IT service management principles• Proficiency with Windows operating systems and common business applications• Understanding of networking concepts and enterprise ticketing systems5. Pay Range and Compensation Package:• $19.18 - $23.99 per hour• Actual pay will be adjusted based on experience and other job-related factors permitted by law6. Benefits & Perks:• Competitive wages• Medical coverage including telemedicine• Dental and vision insurance• Basic and optional life insurance• Paid time off (PTO) and 12 paid holidays• Maternity, parental, and family care leave• Community volunteer time off• Company-paid disability insurance• 401k with employer match• Health Savings Accounts with company contributions• Flexible Spending Accounts• Supplemental insurance options• Employee Assistance Program for mental health and well-being• Tuition reimbursement• Wellness programEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.