Technical Support Representative

Are you interested in making a difference in healthcare by assisting our operations team and building relationships with customers? As a member of our technical services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Job Overview Handle all incoming customer and field service calls, complete order entry and in turn facilitate shipments and required returns productively and efficiently with minimal supervision. Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments Process QA complaints; creating and executing procedures when needed, including follow up of returns and processing replacement parts Manage logistics of capital sales equipment and maintain the movement of capital inventory Manage movement of all inventory through our Distribution centers Preferred Qualifications High School Diploma or equivalent - required 2+ years of experience - required Clear and concise communication skills Passion for best-in-class customer service and ability to make customers promoters of our products and services Computer skills and know-how to navigate between different systems What we offer We value our employees tremendously and do what we can to help them stay happy and healthy, at work and away from it. In addition to a supportive and healthy environment, we offer: Small, dynamic and tight-knit teams that encompass a supportive and collaborative atmosphere We are proud to be an Equal Opportunity Employer: Job Type: Full-time Pay: $19.80 - $23.85 per hour Expected hours: No more than 44 per week Benefits: Flexible schedule Health insurance Paid time off Schedule: Monday to Friday Education: High school or equivalent (Required) Ability to Commute: Durham, NC (Preferred) Work Location: In person