Customer Service Representative (On-Site) - NJ

This is an On-Site role in our Piscataway, NJ location.🏢 About FOCOTeam Beans/Forever Collectibles (FOCO) is a global leader in officially licensed sports and entertainment merchandise. FOCO proudly holds licenses across all major professional sports leagues, including the NFL, MLB, NBA, NHL, MLS, and NCAA, along with a growing portfolio of entertainment and character-based brands.Our product portfolio spans collectibles, apparel, accessories, novelty items, and fan merchandise sold across eCommerce, retail, and major marketplaces worldwide. At FOCO, we create products that connect fans to the teams, players, and moments they love.🎯 The OpportunityFOCO is seeking a Customer Service Representative – eCommerce to join our growing Customer Service team in Piscataway, NJ.This is an entry-level opportunity ideal for someone who is passionate about sports, enjoys helping customers, and wants to build a career in eCommerce and consumer products. In this role, you’ll support fans around the world by assisting with orders, product questions, returns, and general customer inquiries across multiple channels.You’ll work closely with internal teams including Operations, Logistics, and eCommerce to help deliver a best-in-class fan experience.📞 What You’ll Do💬 Customer SupportAssist customers via email, chat, and phone regarding orders, products, shipping, returns, and policiesRespond to customer inquiries using Zendesk while meeting response time and service expectationsDeliver friendly, professional, and solution-oriented support🛒 Order & Account AssistanceProcess orders, returns, refunds, and exchanges accurately and efficientlyHelp troubleshoot order issues, shipment delays, and product concernsMaintain accurate customer records and ticket documentation🏈 Product Knowledge & Brand SupportLearn FOCO’s product lines across sports and entertainment categoriesProvide product recommendations and accurate information to customersRepresent the FOCO brand positively in every interaction🤝 Cross-Functional CollaborationWork closely with eCommerce, Operations, and Logistics teams to resolve customer issuesEscalate issues appropriately when neededShare customer feedback and recurring issues with management⚡ Team & Workplace ExpectationsThrive in a fast-paced, high-volume environmentMaintain strong attendance, punctuality, and professionalismSupport team goals and contribute to a positive workplace culture✅ What You’ll BringRequired0–2 years of customer service experience (retail, call center, hospitality, or eCommerce experience welcome)Experience with Zendesk and Shopify is REQUIREDHigh school diploma or equivalentStrong written and verbal communication skillsAbility to multitask and stay organized in a fast-paced environmentBasic proficiency with Microsoft Office and customer service platformsPassion for sports and fan culturePreferredExperience supporting eCommerce or online marketplace customersFamiliarity with sports merchandise or licensed productsPrevious experience in retail, fulfillment, or customer-facing environments🧠 Key CompetenciesCustomer-first mindsetCommunication and professionalismProblem-solving and adaptabilityAttention to detailTeam collaborationTime management and organization🌟 Why FOCO?Work in a fun, sports-focused environmentGain experience in eCommerce and licensed consumer productsOpportunity for career growth within a fast-growing companyEmployee merchandise discountsCollaborative team culture and climate-controlled office environment🎉 Tryouts are open at FOCO! If you’re passionate about sports and delivering great customer experiences, we’d love to hear from you. Apply now.