Pharmacy Account Executive (Pharmacist)

Use your pharmacy expertise to help clients succeed with innovative software!At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Account Executive (Pharmacist) who will be responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice. This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support.Please note:This role is based in our Grapevine, TX officeLiberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)What You’ll Do:Create and execute strategies to retain customers and reduce churnRegularly review customer feedback and satisfaction metrics to identify areas for improvementIdentify at-risk customers and proactively address their concerns to prevent lossProvide guidance and support to the Client Services Supervisor to ensure effective team management and customer service deliveryConduct regular performance reviews and provide feedback to the CSSFacilitate ongoing training and development opportunities for the CSS and their team by working with the Pharmacy Solutions teamOffer expert advice on software-related issues and solutions to customers and team membersWork with customers to optimize their use of the software, ensuring they are leveraging all available featuresAssist with complex technical issues and provide advanced support when necessaryOversee the product ideas queue, ensuring timely review and feedbackWork with the Pharmacy Solutions team to communicate customer needs and make suggestions for software improvementsEnsure all product ideas are thoroughly documented, including identified shortcomings, ideal solutions, and related ticketsLead workflow calls with customers to review their processes and identify opportunities for improvementPerform regular account reviews to assess customer satisfaction and software usageDevelop action plans based on account reviews to enhance customer experience and software utilizationQualifications:PharmD degree requiredProven experience in customer support and retentionStrong leadership and communication skillsExpertise in pharmacy software solutionsAbility to handle escalated calls and complex issues effectivelyBenefits Starting Day One:100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no costFamily coverage available with Liberty contributing 50% of the premiumFully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA)Generous paid time off and paid holidaysTuition reimbursement and continuing education supportAdoption expense reimbursementDependent Care Flexible Spending Account (FSA) for tax savings on childcareConfidential counseling resources for mental health, financial planning, and more, via Optum EAPFully stocked breakroomHelp pharmacies thrive! Apply today!