Senior Manager Client Services Ops, East-Majors

Senior Manager Client Services Ops, East-MajorsThe Senior Manager Client Services Ops, East-Majors oversees a team of Account Managers, Team Leads, and Managers, providing guidance and support as needed. The Senior Manager plays a critical role in leading and directing teams to ensure exceptional customer service delivery and retention of our clients. The role will work collaboratively with leaders within the department and across the organization. This role is not only dedicated to our commitment to servicing our clients, but also growing our team leads and managers within the service organization.Primary responsibilities include managing the execution of strategic initiatives to achieve expected goals and meet committed service level agreements, building a culture of engagement and accountability, responsible for personnel staffing, morale, measurement, decreasing turnover and employee development, responsible for development and accountability of Key Performance Indicators and reporting the KPIs to senior management, responsible for evaluating processes involving internal and external partners and collaborating with those partners to improve them, ensuring effective communication between Account Managers and all internal and external partners both verbally and in writing, leading the team to achieve customer service and financial targets while being accountable to the approved fiscal budget.Education and experience required include a preferred bachelor's degree or 7-10 years of relevant experience, 5+ years in an operational management role in a high-volume environment, proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training, experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, experience managing employees working on both task oriented and project driven tasks a strong plus, experience managing tasks in a matrix project management environment is a strong plus, experience developing and driving adoption of cross departmental processes preferred, experience collecting data and driving development priorities using a data focused approach is a plus, experience working with payroll and/or HR data a huge plus!Physical requirements include ability to sit for extended periods, use of computer and phone systems.Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.The base pay range for this position is $98,000 $140,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.