Salesforce Service Line Leader

Salesforce Service Line Leader1Role OverviewThe Salesforce Practice Leader will serve as the executive leader responsible for the growth, profitability, and market positioning of Jade Global’s Salesforce business.This leader will define and execute the practice’s strategy, expand client relationships, strengthen the Salesforce partnership, and scale delivery capabilities across a globally distributed team.Reporting to the Office of the CEO, the role carries full responsibility for building a high-performing Salesforce practice that drives revenue growth, maintains strong margins, and delivers exceptional client outcomes.The leader will oversee cross-functional teams across the United States and India, including architects, consultants, developers, delivery leaders, and domain specialists.Key ResponsibilitiesPractice Leadership & StrategyDefine and execute the strategic vision for Jade Global’s Salesforce practice.Develop differentiated offerings and industry-focused solutions across Salesforce Clouds.Drive practice growth through new client acquisition, account expansion, and partner-driven opportunities.Establish scalable delivery frameworks, governance models, and best practices.P&L Ownership & Business GrowthOwn the overall P&L for the Salesforce practice, including revenue growth, margins, and utilization.Build a predictable pipeline through strong collaboration with sales teams and account leaders.Shape and influence large strategic pursuits and enterprise transformation programs.Ensure disciplined deal structuring and profitable engagement delivery.Delivery ExcellenceProvide executive oversight for Salesforce engagements across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, and Industry Clouds.Ensure consistent delivery quality, client satisfaction, and strong project governance.Monitor portfolio health, utilization levels, and margin performance across engagements.Pre-Sales & Go-to-Market LeadershipLead solution strategy and support pre-sales activities including architecture, proposals, and executive client presentations.Collaborate with Sales and Marketing teams to drive go-to-market initiatives, industry solutions, and demand-generation campaigns.Develop accelerators, frameworks, and repeatable offerings to strengthen Jade’s Salesforce positioning.Partner Ecosystem LeadershipBuild and maintain strong executive relationships with Salesforce leadership and ecosystem partners.Drive joint go-to-market initiatives and co-selling opportunities.Increase Jade Global’s visibility and credibility within the Salesforce partner ecosystem.Team Leadership & Capability DevelopmentBuild, scale, and mentor a high-performing Salesforce organization across onsite, nearshore, and offshore locations.Oversee workforce planning, hiring strategy, and capability development.Establish certification and skills development programs to strengthen Salesforce expertise across the practice.Develop future leaders and strengthen the practice leadership bench.Client & Portfolio ManagementExpand strategic relationships with key clients and serve as an executive sponsor on major engagements.Identify opportunities for cross-sell and upsell across Jade Global’s service portfolio.Ensure long-term client success and strong referenceable relationships.Organizational ScopeTeam SizeLeadership responsibility for a multi-level global team of architects, consultants, developers, delivery leaders, and SMEs (typically 400+ practitioners).Geographic ScopeGlobal delivery oversight with primary revenue responsibility across the United States, Canada, and India.Education & ExperienceEducationBachelor’s degree in Computer Science, Engineering, Information Systems, or a related fieldMaster’s degree preferredProfessional Experience12+ years of experience in enterprise CRM or cloud consulting7+ years of leadership experience managing Salesforce practices or similar consulting organizationsProven track record of driving revenue growth and managing P&L in a services environmentExperience leading large-scale transformation programs and distributed delivery teamsDemonstrated ability to build strategic client relationships and influence enterprise dealsTechnical ExpertiseDeep knowledge of the Salesforce ecosystem including core clouds and industry solutionsStrong understanding of enterprise architecture, integrations, APIs, DevOps, and security modelsExperience designing scalable Salesforce transformation programsCertificationsSalesforce certifications requiredArchitect-level certifications strongly preferredSalesforce Certified Technical Architect (CTA) is a strong plusWhat Success Looks LikeSustained revenue growth of the Salesforce practiceStrong profitability and utilization performanceDifferentiated industry solutions and offeringsExpansion of strategic client relationshipsIncreased visibility and influence within the Salesforce ecosystemA scalable, high-performing global Salesforce organization