Customer Care Analyst

JOB DESCRIPTION:• Customer support analysts provide assistance to customers to help them overcome issues related to products or services provided by the company.• Analysts often work with technical inquiries and help customers to overcome these difficulties.• Customer support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.• They may also monitor, document, and follow-up on these processes to ensure that customers are satisfied.• Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.