Customer Service Representative (4pm-10pm)

Overview: At Apex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion. Shift: Monday - Friday 4:00pm-10:00pm Location: In-person at our Warrensville Heights, with flexibility to work from home Pay: $17-20 per hour, based on experience What You Will Do: Answer incoming calls with professionalism, warmth, and efficiency Schedule service appointments and maintenance appointments Provide exceptional customer support by addressing inquiries and resolving issues Maintain accurate records of customer interactions in our system Communicate effectively with team members and departments to ensure smooth operations Follow up with customers to ensure satisfaction and build lasting relationships What We Are Looking For: Strong communication and problem-solving skills Ability to multi-task and work in a fast-paced environment A positive, customer-first attitude and a team-oriented mindset Basic computer skills and proficiency in scheduling software (training provided) Previous customer service experience is preferred but not required – we will train the right candidate! What We Offer: Comprehensive benefits package, including medical, dental, and vision insurance 401(k) with company match to invest in your future Paid time off (PTO) and holidays for work-life balance Flexible shift options Ongoing training and career growth opportunities within the company A fun, energetic, and supportive team environment Ready to Take the Next Step? If you’re looking for a career with growth potential, stability, and a great team, apply today and become part of the family!