Customer Service Representative

Job Description: The Client Services Representative is responsible for working closely with production clients to coordinate their production needs. Ensuring effective operational workflow for their productions and a point of contact for assistance or problem resolution. Works closely with the Billing Manager and Studio Operations team to ensure invoicing is correct and timely.What You'll Do: Review and audit client invoices in partnership with the Studio Operations Team and Billing Manager to ensure accuracy, completeness, and timely delivery to clients.Collaborate with internal departments (operations, billing, production teams) Proactively manage and resolve client inquiries, complaints, and service-related issues; ensure timely follow-up and maintain high levels of client satisfaction.Coordinate and support client onboarding activities, including move-ins, operational setup, and service alignment to ensure a seamless client experience. Conduct follow-ups on client interactions and services to ensure quality standards are met Maintain accurate records, documentation, and tracking of client interactions, billing activities, and operational workflows.Who You Are:3+ years of experience in production operations, studio environments, or client-facing roles, with demonstrated success supporting client needs and production workflowsProven ability to build, maintain, and strengthen client relationships through proactive communication and high-quality service deliveryExceptional verbal and written communication skills, with proven ability to effectively engage and influence diverse stakeholders, including clients, production teams, and cross-functional partnersHighly organized self-starter with the ability to manage multiple priorities simultaneously, meet deadlines, and adapt quickly in a fast-paced environment Demonstrated track record of meeting or exceeding defined team goals and performance metrics, with a strong sense of accountabilityStrong professional integrity, positive attitude, and ability to multitask effectively while maintaining attention to detailStrong organizational skills with the ability to manage competing priorities, track deliverables, and ensure timely follow-upAbility to work both independently and collaborativelyStrong customer service mindset with demonstrated ability to identify issues, develop solutions, and drive resolution effectively. Keeping the enterprise’s best interest in mindWillingness and ability to work non-traditional hours, including evenings and weekends, and travel as business needs require