Customs Brokerage Agent

We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Major Duties and ResponsibilitiesA Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.Daily execution of workflow and department metricsEnter declaration information from documents, or other sources into our customs entry systemFollow, update and create SOP's for client requirementsActively seek efficiency and contribute ideas for enhancement of work productAccurate and timely invoicing and strong understanding of payable processBuild and maintain strong relationships with the customers and government organizationsEnsure compliance to regulations at all times, both internal and externalIdentify and manage exceptions while also identifying opportunities for continuous improvementEffectively manage and organize emails for timely follow upCollaborate with and support the team in a positive manner4 year College DegreeCustomer Service experience and/or training; or equivalent combination of education and experienceCritical Thinking and problem solving skillsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong desire to learnGood computer skills (Excel, Word, PowerPoint)Fluent in EnglishReporting Structure* Customs Brokerage Lead Agent, Supervisor and ManagerExpected pay range for this position: $23.00-$25.00 per hour.Expeditors offered benefits:Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO guidelines.