Associate Services Representative - Contract

About the JobContract Duration: Early April through end of JulySchedule: 20–24 hours/week, Tuesday–Thursday, 10:00am–4:00pm ESTPay Rate: $20.00/hourLocation: Onsite in Cambridge, MAnextSource is seeking a detail‑oriented Associate Services Representative (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for candidates - from onboarding through offboarding.This position is ideal for someone who thrives in fast‑paced, high‑volume environments, enjoys structured processes, and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates, manage multiple concurrent onboarding workflows, and collaborate with internal teams including Program Management, HR, Payroll, HRIS, and Compliance.We're seeking candidates in commutable distance of Cambridge, MA.Key ResponsibilitiesCustomer Service & Associate SupportProvide high‑quality support to associates via phone and email.Conduct welcome calls, explain onboarding steps, and complete check‑ins after assignment start.Manage inquiries through Dynamics 365 ticketing system to meet resolution expectations.Onboarding & Background ProcessingComplete onboarding steps accurately and on time to support targeted start dates.Understand specific client requirements and SOPsReview all onboarding documents for accuracy and completeness.Evaluate background and drug screen results, escalate when needed, and follow pre‑adverse/adverse action procedures.VMS & HRIS Record ManagementEnter and maintain data in VMS platforms in alignment with client requirements.Ensure timecards, expenses, and payroll‑related items are submitted, approved, and resolved promptly.Maintain onboarding records, update HRIS files, and keep all trackers current.OffboardingManage end‑of‑assignment offboarding in accordance with client requirements and internal HR practices.Education & Work ExperienceHigh school diploma or GED required; Associate degree or higher preferred.1-2 years of experience in an administrative and/or customer service role.Technical RequirementsAbility to work across multiple systems simultaneously.Ability to create reports and summarize data using Excel.PreferredExperience with UltiPro or similar HRIS systems, Microsoft Office 365, and VMS tools.Background in high‑volume onboarding with exposure to background check processes and adverse action protocols.Strong understanding of HR policies, co‑employment risk, and worker classification.Core CompetenciesStrong communication skills (written and verbal)Critical thinking and problem‑solving abilitiesHigh attention to detail and accuracyExcellent customer and client service orientationEffective time management and multitasking skillsTeam‑oriented with strong follow‑up and active‑listening skillsWhat Success Looks LikeConsistently high SLA compliance on case resolutionFast, accurate onboarding turnaround timesStrong associate satisfaction scoresReliable documentation and record accuracyClear, proactive communication across stakeholdersWork Conditions & TravelThis job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.PASSIONGenerating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.ENGAGEMENTWe embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.ACCOUNTABILITYTaking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.EXTRAORDINARY TEAMWORKCollaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation, creativity, coaching, and improved performance.INNOVATIONWe strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.INTEGRITYIntegrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@nextSource.com.