Destination Services Lead, AMS

Team Summary: The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting our employees at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: Home rental service: Assist with finding housing options, negotiating lease terms. Settling-in service: Assist with bank account opening, utilities set up, etc. Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting. School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes. Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc. As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken. Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals. Driving global projects to create efficiencies for the team and stakeholdersMinimum Qualifications: Bachelor's degree or higher in a relevant field. Minimum of 5 years of employee relocation experience within a global, fast-paced organization. At least 3 years of people management experience, leading teams of five or more employees. Demonstrated ability to collaborate effectively with global stakeholders across multiple time zones. Preferred Qualifications: Exceptional communication and problem-solving skills, with a high degree of resilience and adaptability to changing business needs. Strong data analysis and critical thinking capabilities, with the ability to evaluate business performance across multiple dimensions and develop data-driven improvement plans.