Human Resource Lead

About UsWe're Queue, the world's first fully autonomous robotic pharmacy. We go from sealed wholesale bottles to filled, verified prescription vials with zero human involvement.We built Queue because no one should ever have to wait in line for the medicines they need. One in three US pharmacies has shut down. Pharmacists are overworked to a breaking point. And patients are paying the price. Queue fixes that. Pharmacists get to practice pharmacy again — counseling patients, catching interactions, doing the work only they can do. And patients get their prescriptions in 60 seconds or less, any time, anywhere.We’re backed by over $18 million from Alleycorp, Riot Ventures, Ubiquity Ventures, House Capital, and others who believe the pharmacy system is broken and that robotics can fix it. Queue was founded by Nick Desai (6x founder, previously CEO of Heal) and Joshua Liu (previously Tesla, Waymo, and Zipline).About The RoleAs Human Resources Lead, you will be responsible for building the company's people function from the ground up during a critical phase of growth. Reporting directly to the CEO, you will partner closely with leadership to design, implement, and execute the programs, processes, and systems needed to support a rapidly growing robotics and healthcare technology company as it scales from approximately 20 employees today to 40–50 and beyond.This is a highly visible, hands-on role that requires equal parts strategic thinking and operational execution. Rather than inheriting a mature HR organization, you will personally build and manage many of the core people programs that support the business, including onboarding, employee relations, performance management, compensation, benefits, compliance, and employee development. You will serve as a trusted resource for employees and managers alike while helping create the infrastructure, culture, and employee experience needed to support the company's next stage of growth. For someone who enjoys building from the ground floor, working directly alongside founders, and creating the people foundation for a category-defining company, this is a uniquely impactful opportunity.Build the HR FunctionDesign and implement scalable HR programs, policies, and processes to support continued growthEstablish foundational people operations infrastructure, systems, and best practicesPartner with leadership to develop organizational planning, workforce strategies, and employee programsBuild the people foundation that will support the Company's growth from approximately 20 employees today to 50+ and beyondSupport Employees & ManagersPersonally lead onboarding, employee engagement, performance reviews, promotions, and career development initiativesServe as the primary HR resource for employees and managers across the organizationHelp resolve employee issues, answer day-to-day people questions, and support managers in navigating employee mattersHelp cultivate and maintain a high-performance, collaborative, and mission-driven cultureExecute Core HR OperationsOwn compensation administration, benefits administration, compliance, employee relations, and HR record keepingEnsure HR practices remain compliant with applicable employment laws and regulationsImprove and streamline people processes while introducing operational rigor and scalabilityEvaluate, implement, and manage HR systems, tools, and vendors that enhance the employee and manager experiencePartner with LeadershipWork directly with founders and managers on employee matters, organizational development, and workforce planningSupport leadership in building strong teams and effective management practicesHelp shape company culture and employee experience as the organization grows and evolvesServe as a trusted partner on organizational design, employee development, and people related decision makingRequired Qualifications And ExperiencesHR Builder: Experience building or significantly improving HR programs, systems, and processes within a growing organizationEarly-Stage Operator: Thrives in fast-paced, evolving environments where structure is still being created and priorities shift quicklyCulture & Employee Experience Champion: Passionate about creating exceptional employee experiences, strengthening engagement, and fostering a high-performance cultureTrusted Advisor: Able to partner effectively with founders, executives, and managers on organizational design, leadership development, and employee-related decisionsHands-On Problem Solver: Resourceful, pragmatic, and willing to roll up your sleeves to help employees, managers, and the business succeedHow We HireRecruiter Screen: (30 min) Team Lead Interview (45 min)Leadership Interview: (45 min) Leadership Interview: (30 min) What we offerEarly-stage equity in automated pharmacy dispensing at scale Direct impact — your code dispenses medication to real patients Small team, zero bureaucracy, high trustHard problems: distributed systems, safety-critical software, regulatory compliance, real-time hardware integrationCompensations & BenefitsCompetitive salary Meaningful early-stage equity Health, 401(k), unlimited PTOWhy Join Us Now?Impact & GrowthDirect Patient Impact: Your code will improve healthcare outcomes for millions of patientsMarket Leadership: Ground-floor opportunity to define an entirely new category of healthcare technologyTechnical Innovation: Work on genuinely novel problems at the intersection of AI, robotics, and healthcareCareer Acceleration: High-visibility role with significant growth potential as the company scalesTeam and CultureWorld-Class Team: Work alongside exceptional engineers, AI researchers, and healthcare expertsDirect Access: Report directly to the CTO/Co-founder with significant autonomy and influenceInnovation Focus: Culture that prioritizes breakthrough thinking and rapid experimentationMission-Driven: Team united around the goal of transforming healthcare through technologyOur ValuesServant Leadership – Make those around you betterDo the Hard Things – Healthcare, hardware, and company - building are all hard. We do them anyway. Convenience for us is life-changing for those we serveOwn Your Work – Be accountable. Take pride in your output. Default is Now – There's no better time than today. Default to action. What can we prove, learn, or simplify right nowContact: If you have any questions, please contact us at careers@queue.inc