Senior Tech Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary ResponsibilitiesProvides direct support for projects, complex work requests and tasks and other technical requestsEvaluates technical products and customer environments and recommends solutionsProvides Tier 2 and 3 support in all areas of the departmental service portfolioLargely self-directed once assigned work and functions with considerable independenceProvides excellent customer service to all levels of employees including customers, peers and leadershipParticipates and engages in team meetings, team building activities and other opportunities to strengthen the departmentLeads by exampleCommunicates in a professional, positive and timely manner in person, on the phone and via electronic meansRepresents the department and company in a positive and professional mannerParticipates in the evaluation and estimation of routine work requests and minor projectsAdheres to all Optum/UGH, American Health Network and departmental policies and proceduresFollows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistencyUse advanced troubleshooting methodologies that provide efficient, effective resolutions and minimize impact to the customerMaintains detailed and accurate records in workload management, asset management and administrative applicationsAdheres to deadlinesActively maintains education and cross-training on all departmental areas of expertiseMaintains required certificationsAssist management in identifying opportunities for process improvement within the departmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsHigh School Diploma/GED 1+ years of experience in Information Systems (IS)1+ years of Windows Desktop support experience1+ years of experience with Microsoft office6+ months of customer service experienceAccess to reliable transportation and valid US driver's licenseAll Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN