Dispatcher

Join Our Team of HVAC Service Pros Today!Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.Job SummaryThis position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.Job DutiesManages the dispatch board to keep field personnel on the move, servicing clients, and generating revenueMakes every effort to compress call scheduling, effectively maximizing productivity and revenueNotifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time windowRe-schedules appointment times at client's convenience as necessaryCommunicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to TechniciansStrictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointmentShares responsibility to ensure that all Technicians arrive at their designated appointments on timeDebriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issuesEnters equipment type and age information for systems into SuccessWare software systemMinimum RequirementsHigh school diploma or equivalent requiredMust have good computer software skillsPrior customer service experience preferredSo, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.