Transportation Driver Gate Coordinator

Job DescriptionJob Summary: As a Gate Coordinator, you'll perform operational duties that help improve trailer cycle time, enhance awareness of our trailer / fleet movements, and ensure yard management system data accuracy.Key Responsibilities & Essential Functions:Uses internal yard management systems to record / monitor arrival and departure traffic (i.e. YMS, TMS, Mainframe CICS, Tumdock, etc.)Communicates with Transportation and Warehouse operators (Yard Supervisors, Delivery Ops Partners, Warehouse Clerks) to: validate and prioritize purchase orders, resolve conflicting appointments, and notify them of early, late, or no appointment arrivalsRecords external driver information at arrival (license number, phone number, carrier name, etc.)Directs internal and external drivers to appropriate Warehouse; schedules on-the-spot appointments, as neededIdentifies type of activity / workflow (live or drop delivery, bobtail pickup, etc.); applies appropriate processLooks up and validates shipment / purchase order in EXE / HOSTExpedites departures after unloading, if needed, to ensure efficient operations flowConfirms and validates Warehouse comments on departing trailersApplies knowledge and experience to resolve conflicts and solve problemsTroubleshoots and resolves or escalates issues, including managing exceptions, deliveries not recommended for dock door, non-system departures, etc.Monitors and ensures quality and accuracy of system data entry (YMS and other internal systems); may recommend system and process improvements; supports standardization of instructions and processesRuns reports in EXE, YMS, TMS (SCI Report), etc.Communicates and clarifies procedures for drivers / operators; identifies safety, regulatory, and process issuesAssists with terminal / yard-wide operational duties, as neededIdentifies and notifies Security of suspicious activities; documents process exceptions and irregularities (property / equipment damage, theft, etc.); coordinates with Loss Prevention & Security, as needed, on security-related issuesMay coach new Partners and Security Guards on proper arrival / departure procedures and policiesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience: of experience in yard management and / - receiving processes -Knowledge/Skills/Abilities:Working knowledge of receiving, dispatching, radio operation, or yard listing - Strong customer service and communication skills - Strong conflict-resolution and problem-solving skills - Ability to manage multiple priorities and shift focus between tasks in a calm, sensible manner -Education:Licenses/Certifications:Physical Demands & Working Conditions:Function in a fast-paced, sometimes stressful environmentStand for extended periods Open trailer doors (up to 100 times or more per shift)Hand / Finger dexterityWork extended hoursWork rotating schedules including nights and weekendsUse arms / hands in repetitive motion during the dayWork in either a hot or cold environment for the duration of shiftThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 08/01/2019