Administrative Specialist / Customer Care (MAZ2026)

Administrative Specialist / Customer Care Mesa, AZ 85209Overview Salary Range: $21.00 - $22.00 HourlyPosition Type: Full TimeCategory: SCOGENDescription Company Overview: RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.Summary: This position is primarily responsible for general accounting customer service activities as well as a soft collection approach in locating and contacting customers with delinquent accounts to secure payments by performing the following duties.Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.Effectively and professionally communicate with team members and managers.Provide a high level of customer service in all dealings with our clients.Enter detailed notes regarding all communications in community database.Update and ensure correct customer contact information.Read, analyze and explain account ledgers to the customer.Sort and file all collection and customer service correspondence.Review active accounts to determine required collection activity.Mail form letters to customers to encourage payment of delinquent amounts.Skip trace delinquent customers to find correct phone, e-mail or address information.Communicate with customer by telephone or e-mail to resolve account delinquency.Research missing payments and resolve disputes.Process phone payments to customer accounts.Create detailed collection activity reports to track the status of delinquent accounts, document billed activities and collection results.Educate customers on the payment options available.This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:Attention to detail and looks for ways to improve and promote quality.Identifies and resolves problems in a timely manner.Speaks clearly and persuasively in positive or negative situations.Writes clearly and informatively with proper spelling and grammar.Communicates changes effectively, monitors transition and evaluates results.Exhibits confidence in self and others, accepts feedback and recognizes others contributions.Understands business implications of decisions.Follows policies and procedures and completes tasks correctly and on time.Exhibits sound judgment, provides support and explains reasoning for decisions.Uses time efficiently, sets goals and objectives and develops realistic action plans.Treats others with respect and consideration regardless of their status or position.Completes work in timely manner and strives to increase productivity.Uses equipment and materials properly and make workplace safety a priority.Able to deal with frequent change, delays, or unexpected events.Is consistently at work on time. Ensures work responsibilities are covered when absent.Willingness to help others, seeks opportunities for self-development activities, and increased responsibility.Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High School diploma and one year related experience and/or training; or equivalent combination of education and experienceLanguage Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Mathematical Skills:Ability to do addition, subtraction, multiplication and division. Calculate figures and amounts such as discounts, interest, and percentages.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Able to deal with problems involving several concrete variables in standardized situations.Physical Requirements Ability to sit for prolonged periods at a desk and work on a computer.Ability to occasionally stand, walk, bend, or reach as needed.Ability to lift or move objects up to 1015 pounds (e.g., files, office supplies).Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.Visual acuity to read printed materials, spreadsheets, and computer screens.Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.Ability to work in a standard office environment with moderate noise levels.Ability to work a standard schedule, with occasional extended hours as required.Computer Skills:To perform this job successfully, an individual should have knowledge of Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.Pay and Benefits: $21.00 to $22.00, depending on education and experience.Benefits include:Medical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)11 paid Holidays