Front Desk/Night Auditor

Home 2 Suites by Hilton in Dalton, GA is searching for friendly, reliable, team member to join our team as a Front Desk 3rd Shift Associate/Night Auditor. Shift Hours: 11pm - 7am (Night audit shift) Candidates must be able to: Work the hours they are scheduled, be reliable and on time for work Provide friendly, professional service to all guests Sell room reservations for guests by phone and in person Answer hotel telephones courteously and efficiently Assist guests with check in and check out processes Help guests with issues in a friendly and efficient manner while maintaining a positive attitude Provide information to guests concerning the hotel, services and local area Process guest billing/accounting correctly & efficiently Anticipate guest needs and taking every opportunity to exceed guest expectations Complete all night audit accounting processes with a high degree of accuracy Reconcile any accounting or transactional discrepancies Email accounting and reservation reports to ownership and management Stock all required guest supplies and Hilton Honors snack and beverage items Prepare coffee, stock breakfast food items and ensure breakfast displays are set up and ready for use prior to breakfast hours Follow all Home 2 Suites by Hilton operational and safety policies and procedures Job Requirements: Ability to learn quickly and work in fast paced position with constant guest interaction Anticipate guests needs and provide an experience that exceeds guests expectations Must be able to multi-task in a fast pace environment Must possess basic computer skills, i.e. Word, Excel, etc. Willingness and ability to train for other front desk shifts Prior Hotel Front Desk/Night Audit experience is a plus but not required This is not a complete list of all of the duties that a Night Audit Associate may be asked to perform. Job Types: Full-time, Part-time Pay: From $13.00 per hour Benefits: Employee discount Flexible schedule Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: customer service: 1 year (Required) Work Location: In person