Windows Systems Administrator

Job ResponsibilitiesConfigures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripheralsProvide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support softwareProvide end-user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issuesConfigures IT devices for secure operation, including installation of security software, software updates, and other configurations as requiredConnects and configures IT devices to use computer networksDiagnoses hardware and software failures, communicates the remediation plans to users, and provide status updatesProvides software support for users applications, including basic to advanced software operations and general use of computers and peripheralsSupports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch managementProvides virtual/remote assistance sessions with Bomgar and Apple Remote DesktopUtilizes ServiceNow ticketing systemAbility to work well under pressure and to meet deadlines as neededParticipate in special projects as requiredFollows set policies and procedures when assisting clients to ensure proper handling of requestsContributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II supportMaintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when neededSupports continuous improvement in the process and quality of the operationsProvide support for escalated issues from help desk analystsSupport Help Desk if neededQualificationsRequired:5+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows, Mac OS, and Microsoft Office suiteExperience using ticketing system (preferably ServiceNow)Strong customer service and end user equipment support skillsStrong written and oral communicationsUseful certifications:Microsoft Certification for Windows 10A+CompTIA Security+CompTIA Network+Required Skills: Prefer minimum experience of 5 years with Microsoft Windows Desktop Administration.