Store Manager Trainee

Position Title: Store Manager (SM) Effective Date: February 2010Division/Department: Store Operations Location: Multiple FieldLocationsReports to: Area Operations Manager (AOM), District Manager(DM) or Assistant District Manager (ADM)Classification: Executive ExemptionGeneral SummaryResponsible for managing the entire operation of a store including hiring, development, supervision, discipline and safety ofAssistant Store Managers (ASMs) and Customer Service Representatives (CSRs), and management of all inventory andassets, in order to meet Company and store objectives, including profitability goals. Provides and models respectfulcustomer service to the store team and the community.Principal Duties & Responsibilities Exhibits and provides leadership, direction and supervision to all store ASMs and CSRs at all times. Supervises, trains, develops and oversees the training and development of ASMs and CSRs. This includes their training onFamily Dollar operating practices and procedures. Must be able to effectively apply, communicate and explain allstandards/procedures to ASMs and CSRs. Ensures ASMs and CSRs greet and assist customers in a positive, approachable manner. Assures that all customer inquiriesand concerns are answered or resolved and is available at all times to Team Members and customers to address issues,as needed. Supervises ASMs and CSRs regarding appropriate steps to maintain a clean, well-stocked store for customers. Models and ensures ASMs and CSRs maintain a positive image to customers and community. Responsible for managing the Door-to-Shelf Program and ensuring all merchandise from delivery truck is unloaded,organized and merchandised per Company Planner/Schematics as applied and implemented for that store. Responsible for managing and maintaining all store business records including, payroll, scheduling, vendor delivery andaccounting and inventory records, as well as cash register deposits/receipts. Responsible for managing and controlling all store assets, including all inventory, cash and other monies. Responsible for all ordering of merchandise using cycle counts to ensure in-stock representation. Manages loss prevention by maintaining a visible management presence in the store and modeling respectful customerservice to the community. Manages the budget of the store, including labor budget to assure that ASMs and CSRs are scheduled, do perform andreport all hours worked including a minimum of 80 hours of work per week. Implements and assures compliance by all store Team Members with all Company policies and procedures. Performs all duties necessary for the effective and profitable operation of the store. Assures that all operations of the store, including all employment practices, are in compliance with Company policy andstate and federal law (i.e. the posting of required EEO information.)Position RequirementsEducation: Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives(e.g., merchandise schematics, etc).Experience: Prefer store management experience in retail, grocery or drug store environments.Critical Skills and Organizational Competencies2 of 3Physical Requirements: The ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulderheight and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling,and repetitive lifting, with or without reasonable accommodation.Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.Critical SkillsCustomer Focus: Provides and models respectful customer service and focuses on providing continuous improvement tothe in-store experience.Performance Management: Regularly reviews performance of direct reports; establishes objectives andmonitors/communicates progress.Results Driven: Pushes self and others to meet/exceed established results.Strong Organizational Skills: Able to perform multiple activities successfully; establishes clear goals and objectives and iseffective at managing time/priorities.Organizational CompetenciesA competency is a characteristic of a Team Member that contributes to successful job performance and the achievementof company goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of TeamMembers that have a significant impact on Family Dollar’s organizational results.Customer Focus: Dedicated to assuring that store team members provide the highest quality products and services whichmeet or exceed the needs and requirements of internal and external customers. Understands customers’ expectationsand utilizes that knowledge so that store provides continuously improved products and services. Makes decisions and takesaction with end users in mind. Establishes and maintains effective relationships with internal and external customers andgains their trust and respect as the leader of the store.Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results.Prioritizes work appropriately and ensures that the most important tasks are completed expediently by the store team.Anticipates barriers to progress and takes appropriate action and provides direction. Follows through with team membersto ensure that tasks are completed with a sense of urgency. Drives self and others for results, and looks for opportunities toincrease effectiveness and reduce costs. Motivates others to excel.Communication Skills: Shares and expresses thoughts to store team and customers in a clear and effective manner throughverbal and written communication skills. Exhibits effective listening skills and interacts positively with others. Is diplomatic,tactful and professional in all communication and resolves conflicts in a cooperative manner. Presents ideas articulatelyand persuasively in both formal and informal settings.Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effectivedecisions. Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience tounderstand issues and chooses the best course of action. Looks beyond the initial/surface problems to identify root causes.Takes accountability for all decisions, actions and results within the store. Makes every effort to be even handed whendealing with conflicts, implement decisions fairly, and apply Company policy equally.Job Knowledge: Understands how store businesses work and keeps up with trends affecting current job, the store and theorganization as a whole. Demonstrates the skills and expertise needed for success and is thorough, accurate and efficientwhile performing all job functions, including all supervision and direction. Learns quickly and analyzes successes and failureto enhance job performance.Full timeP. O. Box 1835,Fairplay,Colorado 8044030395Family DollarFrom59,406.88To74,197.76We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is situated to provide certain detailed background information necessary to obtain a license to sell alcoholic beverages / tobacco products. Failure to comply and/or qualify for such license can lead to demotion or separation of employment.