Head of IT

About the Company At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you. About the RoleWe are a global AI company headquartered in Austin with 350 global FTE increasing to ~700 over the next 3-6 months, transitioning our IT function from an outsourced managed service to an in-house capability. We’re looking for a Head of IT to own, build, and scale our internal IT function — ensuring our people are productive, secure, and supported wherever they work.This role is intentionally hands-on to begin with. You’ll personally take ownership of core IT operations and support during the transition period, while designing the structure, processes, and roadmap to build a small, high-performing IT team over the next 6–9 months.Key ResponsibilitiesIT Strategy & LeadershipOwn the company’s end-to-end IT function, transitioning services from an outsourced provider to an internal modelAct as a hands-on leader, directly managing IT operations and support in the initial phaseDefine and execute an internal IT roadmap aligned with business growth, security, and compliance needsPlan, hire, and build a small internal IT team over the next 6–9 months to help transition from outsourced IT management to in-houseServe as the senior escalation point for IT issues and decision-makingEnd-User IT & SupportPersonally oversee — and initially execute — onboarding and offboarding of staff, including laptops, software, and access provisioningEstablish and run a staff IT helpdesk / helpline with clear SLAs and excellent user experienceEnsure employees have the right tools, licenses, and subscriptions to do their jobs effectivelyManage the full hardware lifecycle (procurement, asset tracking, replacements, repairs)Hands on experience with MS O365, i.e. the MS Office Productivity Suite and Teams & SharePointCloud, Network & SecurityOwn the security, reliability, and compliance of our cloud-based IT environmentOwn endpoint Zero Trust rollout and operations (client deployment, device compliance/posture, access policy enforcement, remediation/support)Collaborate closely with Platform Engineering, Security, and Risk to align ownership boundaries, standards, and audit requirementsManage identity and access management, ensuring the right access for the right peopleImplement and maintain security best practices (endpoint security, patching, backups, incident response)Lead audits, certifications, and compliance requirements as applicable (e.g. SOC 2, ISO 27001, GDPR etc)Vendor & Cost ManagementManage relationships with IT vendors, SaaS providers, and any remaining managed services during the transitionOptimize IT spend across software licenses, subscriptions, and hardwareNegotiate contracts and ensure value for money without compromising security or reliability, including with internal LLM providersLead the end-to-end vendor due diligence process to ensure standards for security, resilience and performance are metProcess & DocumentationEstablish clear IT policies, processes, and documentation from the ground upEnsure systems and procedures are scalable, repeatable, and auditableDrive continuous improvement in IT service delivery and employee experienceWhat We’re Looking ForRequired ExperienceProven experience leading IT operations in a growing company (tech, SaaS, or global organization preferred)Demonstrated ability to roll up sleeves and deliver hands-on IT support when neededExperience building or scaling small IT teamsStrong background in end-user IT, cloud environments, and security best practicesExperience transitioning from outsourced IT to an in-house model (or building IT from scratch)Hands-on experience with:Cloud platforms (e.g. AWS, Azure, Google Cloud)Identity and access managementDevice and endpoint management (MDM)SaaS license and vendor managementExperience supporting distributed or remote teams across multiple regionsNice to HaveExperience with security frameworks and compliance programs (SOC 2, ISO, etc.)Prior experience in fast-growth or globally distributed organizationsExperience with hosted LLMsPersonal AttributesComfortable operating as both doer and leaderPragmatic, organized, and proactiveStrong communicator with both technical and non-technical stakeholdersSecurity-minded without being overly bureaucraticCalm under pressure with a bias toward action Why Join Us?A high-performance cultureState-of-the-art technologyExperience world-class leadershipScale of impact and purposeA competitive salary and a huge growth trajectoryWork with the best in the industryFlexible work environmentDiversity and creativityDisclaimer: We do not wish to be contacted by recruitment agencies. Our hiring process is managed in-house and the best way for candidates to express interest is by applying with your resume through our company website. Future Secure AI Privacy PolicyAt Future Secure AI, we are committed to protecting your privacy and adhering to the principles of the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website at www.futuresecure.ai (the "Website") and use our services.