Shift Manager

About Us:At Marco’s, quality isn’t negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities.Joining Marco’s means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day. As we continue to grow, we are seeking a Shift Manager who shares our passion for quality and community to help shape the future of our brand.We’re looking for someone who:Is friendly and genuinely cares about the happiness of othersTakes accountability for their actions and takes pride in their workHas a can-do attitude and asks “what else can I do?”Is a good teammate who provides—and values—honest feedbackHas a passion for making great guest experiencesSound like you? Check out the responsibilities and requirements below and then fill out an application!Position Summary:The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.Essential Duties and Responsibilities:Supervise and support store crew across all workstations during shifts to Leads Crew Members and direct shift operations of the restaurant in the absence of the General Manager or Assistant manager including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest serviceMaintain a clean, safe, and organized store environmentMonitor product quality and take corrective action when neededCoordinate with Drivers and the Manager to ensure efficient and timely deliveriesManage cash handling procedures and balance registers accuratelyEnsure compliance with food safety, sanitation, and workplace safety standardsProvide coaching, feedback, and guidance to team members to build skills and improve performanceAssist with training new team members and setting clear expectationsHandle shift-related issues with professionalism and strong problem-solving skillsCommunicate effectively with team members and guests to ensure smooth operationsMultitask and adapt in a fast-paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast-paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.Education and/or Work Experience Requirements:Minimum Requirements:High School Diploma or equivalentMust be at least 18 years of ageValid driver’s license with a safe driving recordAbility to obtain and maintain any required food handler certificationsStrong communication, leadership, and interpersonal skillsBasic math and computer skills for cash handling and reportingAbility to stand for extended periods (up to 10 hours per shift)Ability to lift and carry up to 50 lbs.Preferred:Previous experience in food service or restaurant operations, preferably in a leadership or supervisory roleKnowledge of food safety, sanitation regulations, and kitchen operationsBenefits Of Joining Marco’s TeamWe value our team members and offer:Opportunities for career growth and advancement within Marco’s PizzaUp to $5,250 Tuition Assistance through Bellevue and DeVry UniversityBenefits*- Medical, Dental, Vision, Voluntary life, 401(k) and Paid Time Off (PTO)Benefits vary based off hours workedTraining and development programs to help you succeedA fun, supportive, and team-oriented work environmentEmployee Assistance Program (EAP), Wellness Initiatives, and employee discounts.Marco’s Slice of Support - A team-funded program that provides financial help to team members facing unexpected hardships or emergencies, showing how our Marco’s family supports one another.At Marco’s, we’re not just building great pizzas, we’re building great careers. Apply today to grow your future with a brand that values excellence in every role!