Transportation Coordinator / Business Office Assistant

Job Summary-Transportation & Central Supply CoordinatorThe Medical Transport Scheduler coordinates and schedules transportation services for patients who require non-emergency medical transport. This role ensures timely, accurate, and efficient scheduling while maintaining excellent communication with patients, drivers, caregivers, and healthcare facilities.Key ResponsibilitiesReceive and schedule incoming transportation requests from patients, healthcare providers, and partner organizationsAssign trips to drivers based on availability, location, vehicle type, and patient needsVerify patient information, appointment times, pickup/drop-off locations, and special requirementsMonitor live dispatch schedules and adjust assignments as needed to handle delays, last-minute changes, or cancellationsCommunicate trip details clearly to drivers and provide ongoing support during transportUse scheduling software to document trips, update statuses, and maintain accurate recordsCoordinate with medical facilities to confirm appointment times and special accommodationsMaintain high customer service standards when interacting with patients, families, and providersAssist in problem resolution, including no-shows, routing issues, or patient concernsEnsure compliance with safety, regulatory, and HIPAA requirementsOrder and maintain inventory of medical supplies and equipment.Conduct regular inventory audits to ensure accuracy and prevent shortages.Implement and maintain an efficient supply distribution system.Receive deliveries of supplies, unpack supplies to proper storage locations and deliver to nursing units as needed.Manage the supply budget and ensure cost-effective purchasing.Identify opportunities for cost savings and implement strategies to reduce expenses.Oversee the proper maintenance of supplies and equipment to guarantee their longevity and functionality.Scrutinize invoices, purchase orders, and packing slips with meticulous attention, accurately matching them with incoming merchandise.Establish streamlined storage and catalog locations for supplies and equipment,optimizing handling and preventing damage.Be the go-to point of contact for staff inquiries regarding products and supplies.Vigilantly track and follow up on back orders to maintain a seamless supply chain.Actively participate in developing methods for determining the optimal quantity of supplies and equipment.Required QualificationsHigh school diploma or equivalent (some roles prefer additional education or healthcare experience)Strong communication and customer service skillsAbility to multitask and work in a fast-paced environmentBasic computer literacy; experience with scheduling or dispatch software is a plusStrong attention to detail and accuracyAbility to remain calm under pressure and solve problems quicklyPreferred SkillsExperience in medical transportation, dispatching, or healthcare administrationKnowledge of local geography and routingFamiliarity with HIPAA guidelines and patient confidentialityPhysical & Work EnvironmentFast-paced nursing home environment, supply room, resident units.Interaction with various departments and staff members.Requires long periods of sitting, phone use, and computer workMay require flexible scheduling, including evenings or weekendsAbility to lift 50lbs and move supplies and equipment.Prolonged periods of standing and walking.RequirementsMinimum of 1 year of experience in supply chain management in a healthcare settingExceptional Organization Prowess: Showcase your strong organizational and time management skills.Unwavering Attention to Detail: Demonstrate impeccable attention to detail and an unwavering commitment to accuracy in record-keeping.Healthcare Insight: Possess a basic knowledge of medical terminology and legal aspects of healthcare.Superior Communication: Exhibit excellent communication skills to facilitate effective interaction with staff, residents, and their families.Team Harmony: Showcase your ability to work collaboratively in a team-oriented atmosphere, actively contributing to a positive work environment.This job description is not intended to be all inclusive. The employee will also perform other reasonable related business duties as assigned by the supervisor or other management.Management reserves the right to change job responsibilities, duties, and hours as needed. This document is not intended to imply written or implied contract of employment. I have read and understand this job descriptionJ-18808-Ljbffr