Patient Services Representative

Patient Services RepresentativeJob Category: Patient Services Requisition Number: PATIE005257Posted: May 20, 2026Full-TimeOn-siteLocation: Maumee, OH 43537, USADescriptionAre you someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating a welcoming experience? Our Patient Services team is often the very first impression patients have of our practice and we're looking for compassionate, detail-oriented professionals who make every interaction count.As a Patient Services Representative, you'll play a key role in both the patient experience and the success of our practice. From greeting patients with a warm smile to helping them navigate appointments, insurance, and billing questions, you'll be part of a team that truly makes a difference every day.No prior ophthalmology experience? No problem. We provide a comprehensive training program and offer company-paid certification opportunities to help you grow your career in healthcare.If you're organized, positive, patient-focused, and ready to build a career with purpose, we'd love to meet you!Position SummaryThe Patient Services Representative serves as a liaison between patients, providers, clinical teams, insurance companies, and our Central Billing department. This role supports the coordination of patient care through appointment scheduling, insurance verification, patient communications, check-in/check-out processes, and administrative support.What We OfferStarting wage of $X.00 $X.00 per hour based on experienceApproximately 10 days of PTO within your first year6.5 paid holidays annuallyFull benefits package including medical, dental, vision, and 401(k)Company-paid certification opportunities with growth and wage advancement potentialStable daytime schedule in a professional healthcare environmentA supportive team culture focused on development and patient careEssential ResponsibilitiesWelcome patients in a friendly, professional, and compassionate mannerAnswer incoming calls, schedule appointments, and assist with patient communication and recallsRespond to patient questions regarding billing, services, procedures, and office policiesPrepare and maintain accurate patient charts and documentation within the EHR systemVerify insurance eligibility, obtain authorizations, and support clean claim processingEfficiently process patient check-in and check-out, including payment collection and scheduling follow-up careMaintain strong communication with clinical staff to support smooth patient flow throughout the officeComplete end-of-day responsibilities including balancing cash drawers, processing deposits, and running reportsHelp maintain a clean, organized, and welcoming office environmentPerform additional duties as assigned by office leadership and providersPhysical Demands & Work Environment (Per ADA Guidelines)Physical ActivityStanding, walking, stooping, grasping, typing, and manual dexterity. Visual and verbal acuity are required to ensure accuracy, thoroughness, and quality of work.Physical RequirementsMust be able to regularly lift:Up to 15 pounds from floor to waistUp to 5 pounds from waist to shoulderUp to 5 pounds from shoulder to overheadWork EnvironmentProfessional medical office environment focused on teamwork, patient care, and exceptional service.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.