Exam Security Analyst

Exam Security AnalystLocation: Remote (closest to EST)Duration: 3 months onlyProfile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.About the OpportunityAs a Test Security Specialist focused on AP Investigations, you will lead investigations into AP testsecurity incidents and score validity concerns. You will manage cases end to end by reviewing andsynthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-relatedreports, and any available supporting documentation or physical evidence. You will apply Clientpolicies and legal requirements to reach clear, well-supported determinations, including whetherevidence supports score cancellation.In this role, you will:Case Management (65%)Customer Service (35%)Success MeasuresSuccess in this role will be evaluated by:• Case throughput and timeliness: Managing an assigned caseload and moving cases from intaketo closure within established timelines, including increased volume during peak periods. Whereapplicable, meeting productivity expectations aligned to case complexity and seasonality.• Quality and audit readiness: Producing complete, accurate, and well-organized case files withclear evidence summaries and documented rationale that meet audit and documentationstandards.• SLA adherence: Meeting response and follow-up expectations for stakeholder communicationsand internal milestones, including timely documentation of interactions and next steps.• Decision consistency: Applying policies and evidentiary standards consistently across cases andescalating complex, high-risk, or ambiguous matters appropriately.• Stakeholder experience: Communicating clearly and professionally, setting expectations, andresolving cases with fairness and respect, including effective de-escalation when needed.• Operational contribution: Identifying recurring issues, trends, and process improvements thatstrengthen investigation quality, consistency, and efficiency.About YouQualifications may include:• Associate degree required; bachelor's degree preferred.• Strong investigative and problem-solving instincts, with analytical skills to support sounddecisions and timely action.• Demonstrated success planning, executing, and completing projects within defined scope,timeline, and budget.• Experience managing relationships with internal stakeholders, third-party partners, andvendors.• Proficiency in PowerPoint, Word, Excel, and Salesforce.• Experience in investigations, compliance, test security, fraud prevention, risk management, orcasework in a regulated environment.• Strong data analysis skills, including comfort interpreting statistical flags and trends in Excel.• Experience interpreting plagiarism findings and/or AI-related authorship indicators andtranslating technical outputs into clear documentation.• Demonstrated ability to manage escalations and sensitive stakeholder interactions withdiscretion and sound judgment.• Experience partnering with legal counsel or working in environments requiring strictconfidentiality and documentation standards.